Cloud Support Engineer – Windows Infrastructure

Amazon Web Services (AWS) 亞馬遜網路服務

Amazon Web Services (AWS) 亞馬遜網路服務 work environment photo

Job Description

關於在AWS工作的一天,會是什麼情形?

每天進公司後先泡一杯咖啡,與同事打聲招呼。坐在電腦前連上你專屬的AWS 控制台,開始著手處理手上的 Case。

當客戶提出一些你覺得有趣的問題時,你開始與坐在周圍的同事在白板上討論。經過來回交互討論後,你有了一些解決問題的方案或想法。同時先前聯絡的國外資深工程師也在這時候回覆你,並且提供了許多佐證文件,應證了你們的觀點。接下來你與客戶在電話中討論這個 Case,並且擬定一些後續的計畫來處理和解決客戶部署時所遭遇的困境,讓客戶的部署計畫得以繼續執行。

此時,先前安排好的 Training 已經開始,會議室目前已經坐滿了同事。這次課程裡的內容,是如何整合多種 AWS 平台的服務成為解決特定問題的 Solution,是由西雅圖來的資深工程師親自授課。在課堂後的自由提問中,你聽到許多你從未想過的應用場景,而這些想法都是由各地的同事互相討論出來的結果。

就在課程快結束前,你接到一個緊急的 Case,客戶的生產環境發生立即性的問題,受到影響而造成服務中斷。你利用有限的時間內調查並且定位問題點,發現這個問題需要聯繫開發團隊進行修正。隨即以最快的速度通知主管與開發團隊,並且提出你已復現的證據協助他們改善了服務。

吃飯時,你與同事聊到這個 Case,同事也覺得你處理的效率與流程準確性值得在下一次的定期技術分享中拿出來討論。飯後閒暇之餘,你開啟了內部的技術資料庫,開始你自己的進修計畫,並且在雲端資源最充沛的環境中,你持續的學習並且成長。最後,你將你手上需要特別關注的 Case 移交給在國外準備的同事,結束你在 AWS 裡Work/Life Balance 的一天。

加入團隊之後,你將得到的成長機會

  • 在 AWS 眾多服務中,將有機會學習到任一種你想要培養的技術,讓你在喜歡的技術領域中佔有一席之地,屹立不搖
  • 定期的深度技術分享與國外培訓機會,我們每月也都有國外來的技術專家開課,並且有專屬的 Mentor 帶領你在你的領域中發光發熱
  • 當成長為獨當一面的技術專家後,你就得像先前指導你的 Mentor 們,飛到全球各地開班授課,與其他國家的專家技術交流
  • 身邊都是身手不凡的同事與主管,與他們共事培養你在不同面向的技能,發揮你獨特的特質,為團隊創造不一樣且卓越的成果
  • 與國外工程師和研發團隊來回對話是你的每天的 Routine job,接觸不同文化的人,與他們溝通,相互了解並且交流意見
  • 有機會直接面對各種產業的客戶與新創公司,了解他們所使用的 AWS 情境與考量,除了吸收到他們的 Domain Know How,你也與客戶建立信任關係。

關於在AWS工作的願景

  • 我們真實的在雲端上工作,放眼望去的是全球的格局與視野,身處在最新的技術前端。
  • 你會在這裡遇到來自各種大公司且經驗豐富的同事與主管,與他們共事並共享成就感。
  • 我們樂於接受批判性思考與建設性的意見,持續成長與提升能力。
  • 非常歡迎擁有探索新事物的熱情,且是個技術狂熱的高手的你來加入我們,我們等你!

對雲端平台有興趣有熱情的高手,請來與我們交流

技術狂!我們需要這樣的你來加入我們!

Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS is seeking talented System Engineers, Analysts, Field Engineers and System Administrators who are passionate about technology and have a strong desire to work at the forefront of Cloud technology, assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you: 

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. 
  • Work with customers to develop, migrate, and debug services issues. 
  • Work directly with AWS architects to help reproduce and resolve customer issues 
  • Write tutorials, how-to videos, and other technical articles for the AWS customer community 
  • Be the “voice of the customer” to have a strong voice into the development teams for recurring issues or feature requests. 


Our team's portfolio of services include EC2 Windows, Directory Services, AWS Systems Manager, Workspaces, Appstream & more. Plus, with a global presence in eight countries, our follow the sun support model means you will not be on-call.

Requirements

BASIC QUALIFICATIONS To qualify for this role you should have experience with: • Excellent communication skills to successfully engage with customers. • Understand the concepts of virtualisation and cloud computing • Broad experience analysing, troubleshooting and providing solutions for technical issues • Strong multitasking skills, and dealing with competing priorities • Experience utilising tools ping, tracert, wireshark, iperf, nttcp to troubleshoot issues • Experience utilising Windows debugging tools including Windbg to recover Windows servers • Advanced knowledge of TCP/IP, DNS, DHCP, web applications • In-depth skills analyzing windows performance issues including perfmon and procmon • Ability to work either Sunday – Thursday, Tuesday – Saturday PREFERRED QUALIFICATIONS These qualifications are optional, but please highlight them on your resume if you have them: • Experience supporting a VDI environment • Certifications in MCSE, MCSA, MCITP, CCNA or VCP • Experience with Microsoft SQL Management and SQL always-on • PowerShell scripting

Salary

40K+ TWD/month

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Amazon Web Services (AWS) 亞馬遜網路服務

台北市信義區松仁路32號

About us

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform. Amazon Web Services (AWS) 成立於2006年,透過美國、澳洲、巴西、中國、德國、愛爾蘭、日本等地,提供強大而功能完整的雲端基礎設施平台。其廣泛的服務包含運算、儲存、資料庫、分析、應用與部署服務。在全球 190 個國家快速成長的新創公司、大型企業、政府機構等超過 100 萬個客戶目前仰賴 AWS 的服務快速創新、降低 IT 成本以及擴張全球應用。 在台北的 AWS 技術部門,自2016年起便積極的在台北擴大整個團隊,目前都在等著積極、敢衝、有想法的你前來挑戰。 如需了解更多 AWS 相關資訊,請至網站 http://aws.amazon.com/tw

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Team

KC Liang

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