Job Description

JOB DESCRIPTION

The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers.

Amazon.com is looking for a dynamic and motivated IT Support Engineer to join their Global IT Team. If you are customer-focused with strong problem-solving skills and have experience with Chrome OS and Windows environments, we want to talk with you.

As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.

KEY RESPONSIBILITIES

  • Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments.

  • Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.

  • Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.

  • Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.

  • Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.

  • Research, procure, vet and deploy new hardware and software solutions.

Requirements

BASIC QUALIFICATIONS
At least 3 years of related industry experience in an enterprise environment.
Candidate should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams.
Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
Ability to multi-task and handle multiple priorities in an innovative and fast paced environment.
Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
Significant experience supporting users and their hardware and software.
Experience with AD Systems Administration in a mixed operating system environment – Chrome OS, Windows and Unix.
Knowledge of networking hardware and concepts.
Able to integrate into a team environment as well as handle project work independently with minimal supervision.
PREFERRED QUALIFICATIONS
Undergraduate degree in an IT discipline.
Experience with managing or deploying enterprise services such as Voice gateway, Active Directory, Cisco network device, and OS imaging etc....
Willingness to travel on occasion to remote offices domestically and internationally.
English fluent in written and oral.

Salary

40K+ TWD/month

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Amazon Web Services (AWS) 亞馬遜網路服務

台北市信義區松仁路100號(微風南山)

About us

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.

Amazon Web Services (AWS) 成立於2006年,透過美國、澳洲、巴西、中國、德國、愛爾蘭、日本等地,提供強大而功能完整的雲端基礎設施平台。其廣泛的服務包含運算、儲存、資料庫、分析、應用與部署服務。在全球 190 個國家快速成長的新創公司、大型企業、政府機構等超過 100 萬個客戶目前仰賴 AWS 的服務快速創新、降低 IT 成本以及擴張全球應用。
在台北的 AWS 技術部門,自2016年起便積極的在台北擴大整個團隊,目前都在等著積極、敢衝、有想法的你前來挑戰。

如需了解更多 AWS 相關資訊,請至網站 http://aws.amazon.com/tw

Team

KC Liang

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