Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Premier Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
As an Operations Manager (Hiring for various technical domains) you will be directly responsible for the day-to-day management of a team of Cloud Support Engineers and Associates as well as the overall operational excellence of the Support sited, delivery to AWS Premium Support customers and acting as an escalation point for both internal and external customers.