Manager, AWS Technical Support Team (Job ID:933948)

Amazon Web Services (AWS) 亞馬遜網路服務

Amazon Web Services (AWS) 亞馬遜網路服務 work environment photo

Job Description

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Premier Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
As an Operations Manager (Hiring for various technical domains) you will be directly responsible for the day-to-day management of a team of Cloud Support Engineers and Associates as well as the overall operational excellence of the Support sited, delivery to AWS Premium Support customers and acting as an escalation point for both internal and external customers.



Basic Qualifications

  • 5 years of experience managing teams in a technical support, engineering or operations environment.
  • Must have a degree (BS/BA) or equivalent work experience. Higher education preferred.
  • Proven track record of delivering results through people, business and operations management.
  • Hands on experience in one of the technical domains is a plus – Big Data (Hadoop) OR DevOps (ChefPuppet) OR Application Programming in one or more of the following languages - Java/ Python/ Ruby/ .NET/ Android/ iOS

Preferred qualifications

  • Highly motivated, passionate about people and have experience managing technical and/or engineering teams – need to be hands on.
  • Have a proven record of driving improvement programs in the operations, engineering and support fields.
  • Ability to understand Cloud platforms and technologies and how they operate within a business environment.
  • Understanding of business management and operations.
  • Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
  • Experience with managing IT environments on behalf of customers.
  • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance
  • Ability to work with flexible work schedules (weekends and/or evenings when required)

Salary

40K+ TWD/month

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Amazon Web Services (AWS) 亞馬遜網路服務

台北市信義區松仁路32號

About us

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform. Amazon Web Services (AWS) 成立於2006年,透過美國、澳洲、巴西、中國、德國、愛爾蘭、日本等地,提供強大而功能完整的雲端基礎設施平台。其廣泛的服務包含運算、儲存、資料庫、分析、應用與部署服務。在全球 190 個國家快速成長的新創公司、大型企業、政府機構等超過 100 萬個客戶目前仰賴 AWS 的服務快速創新、降低 IT 成本以及擴張全球應用。 在台北的 AWS 技術部門,自2016年起便積極的在台北擴大整個團隊,目前都在等著積極、敢衝、有想法的你前來挑戰。 如需了解更多 AWS 相關資訊,請至網站 http://aws.amazon.com/tw

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