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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.
How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

This position manages a portfolio of selected Centurion Card Members (CMs) in Taiwan to keep them satisfied with Centurion Travel services and increase the revenues enables these CMs generate at Centurion Travel.

This position reports to the Leader of RM TLS, Taiwan, working closely with the Dedicated Travel Consultants (DTEs) and Lifestyle Consultants who will be only servicing the Centurion CMs in the RM’s portfolio.

-TLS P&L: increase revenues (i.e. sales volume and sales yield) generated by the portfolio)
-Customer satisfaction: improve the ratio # complaints / compliments for the portfolio and generate positive feedback from the Centurion CMs
-Customer engagement: improve share of travel wallet for the portfolio
-FACE CMs: establish personal communication (F2F, call, email) with Centurion CMs to better understand their needs and deepen relationship with them
-Execute sale statics defined by proactively and relevantly contacting the CM (outbound sales) and/or direct the DTC to promote specific products (inbound sales)
-Proactively communicate to the CM the status of feedback given
-ANALYZE: understand Centurion CMs & TLS Products to define sale statics
-Understand the potential revenue of each Centurion CM in the portfolio
-Understand the profile, preferences, history of the CMs in the portfolio
-Understand existing TLS Travel and new product offerings: value proposition, target customer, and potential revenue
-Identify business development opportunities relevant to the portfolio as a whole and/or specific CMs and define sale statics (e.g. anniversary, ‘welcome back’, annual trips planning…)

Qualifications:

-Strong communication and influencing skills
-Ability to articulate knowledge about products, services and value proposition to customers
-Enthusiastic about acquiring travel knowledge, inviting and coordinating centurion group tour.

Analytical skills

-Problem solving: must be able to understand specific CMs preferences and MTS product offering and then provide tailored solutions to CMs
-Decision Making: must be able to balance decisions that need to be made on-the-spot and make them (e.g. in front of CM) vs. the ones that need to be discussed to supervisor and then make joint decision.
-Build relationships with high net-worth, sophisticated, and demanding individuals
-Influence internal stakeholders to get things done on behalf of Centurion CMs in portfolio
-Ability to manage unhappy customers and handle stressful situations
-Results-driven, prior sales experience strongly encouraged
-Self-motivation is key.
-Must be able to work with limited supervision, take initiative without being prompted to do so, and work with / influence non-reporting employees (the Dedicated Travel Consultants).
-Working knowledge of Microsoft Excel, Word and the Internet.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.