Technical Support Specialist

AMPOS Solutions

AMPOS Solutions work environment photoAMPOS Solutions work environment photo

Job Description

As a Technical Support Specialist, you will be a member of the team helping execute and ensure the success of the implementation of AMPOS's Employee Relationship Management (ERM) solution as well as providing post deployment support. The ideal candidate has a keen focus in delivering exceptional customer success, thrives as a self-starter, and is excited to push the envelope.

Responsibilities:

  • Performing solution build, test, and deploy activities according to the implementation plan
  • Providing after go-live activities including ongoing support
  • Configuring AMPOS solution accordingly prior to deployment
  • Assist in content and user data upload
  • Execution of automated tools/scripts to deploy customer environments
  • Develop tracking and reporting mechanisms to monitor customer usage and behavior
  • Monitor customer usage and behavior then highlight recommendations to Customer Success Managers to provide to customers
  • Providing information and knowledge as a specialist of AMPOS Solutions

Requirements

Qualifications - Bachelor’s degree (preferably in Computer Science) and 4+ years of professional experience. - Experience deploying or setting up cloud based software solutions - Detail oriented - Experience providing technical support to external customers - Ability to work independently and as part of a team. - Ability to work in a fast-paced culture Preferred Qualifications - Knowledge of accessing databases and executing SQL - Well-Experienced/ Knowledgeable in ERP/CRM field either on Oracle/SAP/Salesforce.com or other cloud solutions

Salary

40K+ TWD/month

Location

Bangkok

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AMPOS Solutions

臺北市大安區仁愛路3段141號

About us

大家好,我們是一間跨國新創公司 AMPOS,因為業務擴增,所以急需好手加入,位在便利的市中心台北辦公室(忠孝復興捷運站附近)。 我們主要的產品是針對亞太地區的 Talent Management System 解決方案,我們致力於研發協助 HR 夥伴推動人才發展的各種工具、發揮人才最大價值的企業多元方案。想要節省營運成本、提高營運績效、培育及發掘內部人才、精准管理到各階層人員?我們都能做到,且超乎想像。 也因為是B2B 的屬性,所以在網路上很難找到相關訊息,但基本上在公司營運和資金的部分不須擔心。目前已成功協助製造、餐飲、零售等相關產業提升人力資源運用,並於上海、臺北、曼谷成立據點,深耕國際市場,打造世界級的研發環境。 We are AMPOS, a growing software company where innovation knows no limit. Our employee productivity platform helps large enterprises reduce cost, turnover, and improve employee management.We are a no nonsense fast-moving team with extensive software development and management experience at Amazon, IBM, Intel, MicroStrategy, PayPal, PwC, Thomson Reuters, Trend Micro, Harvard Business School, Carnegie Mellon University and Chulalongkorn's Sasin Business School. We are backed with strong financial support from strategic investors and are looking for people who are hungry and passionate to make a difference and grow with our company. Read more about us at http://www.ampostech.com. Our products include web-based management interface for managing employees as well as data analytics iOS/Android app: - For senior management and middle managers to obtain latest information as well as notifications on the status of their operations and employees - For employees to get basic HR and communication tools with their manager as well as view related information into their career.

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