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Customer Service & Support Manager
Job updated about 3 years ago
Job Description
- Manage and Systemize customer service and support process to deliver the best customer experience
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards for customer on-boarding, and customer support
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate internal reports
- Propose and implement suitable tools to enhance customer service and support
- Operations management for services
- Manage and systemize service operation process, include but not limited to resources planning, customer status checking and handling, distributor support.
- Manage device readiness for customers and distributors
- Design and build service operation manual
- Other duties assigned by supervisors
Requirements
- 5+ years working experience as a customer service and support manager. An ideal candidate has solid experience managing customer service and support team, serving multi-country customers.
- Excellent verbal and written communication skills in Chinese and English. Knowledge of Korean and/or Japanese language would be a plus.
- Exposure or experience in veterinary / medical science is a plus
- Ability to think strategically and to lead by example
- Excel in operational efficiency and organisational skills
- Computer literacy in order to type up reports, results and details of customer interaction
- Love for pets
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Full-time
・
Mid-Senior level
・
1
35K ~ 42K TWD / month
ANIWARE Company Limited
11 - 50 people
About us
ANIWARE 是一間專注於寵物健康數據分析的AI公司，我們的使命是透過數據分析服務，為獸醫師、寵物與飼主帶來更好的生活，革新寵物健康領域。
CardioBird 是提供給獸醫師的「快速心臟檢測平台」，協助獸醫師用最少的時間與成本，替寵物完成專科等級的心臟檢測（詳情請見 www.aniware.ltd) 。我們的客戶遍佈台灣、韓國、中國、香港與日本，目前已有400間合作動物醫院。
◎ Company Milestone:
- 2016 公司於香港成立
- 2017 Zeroth Accelerator 第一屆入選團隊
- 2018 亞洲最大創業加速器 AppWorks 第 17 屆入選團隊
- 2019 進軍台灣市場，同年獲得緯創醫學領投Pre-A輪150萬美金
- 2020 進軍韓國、中國市場
- 2021 成立日本辦公室，獲台北市產業發展獎勵研發補助
Team
