Community Support【社群客服專員】

Arc & Codementor

Arc & Codementor工作環境照片Arc & Codementor工作環境照片Arc & Codementor工作環境照片Arc & Codementor工作環境照片Arc & Codementor工作環境照片Arc & Codementor工作環境照片

職缺描述

About Arc

Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process that ensures they can effectively communicate and perform on long-term, high impact projects.

At Arc, we are building a core team that spans the globe, and we are looking for talent to join our Supply team.


Position Description

As a Community Support at Arc, you will be responsible for

1) managing Arc vetting processes and 2) support communication with Arc’s developer network.

You will be one of the primary points of contact for developers before they’re approved as an Arc developer, ensuring each has an optimal experience at Arc. You will collaborate with our team to ensure that each developer is oriented to our platform and have a meaningful experience.

We're a fast growing company and accustomed to fast changes, which creates career growth depending on each person’s interest and contribution. In a year, we expect each team member to create initiatives for the company, build upon and/or improve our processes that contributes to our company mission.

Responsibilities:

  • Coordinate with the team in managing and improving the quality of vetting funnels
  • Guide developers through the funnels efficiently and correctly
  • Act as the primary point of contact for developers in the vetting processes
  • Act as the primary point of contact and handle payouts for all part-time interviewers
  • Respond in a professional manner to email inquiries about vetting processes and other miscellaneous items
  • Review mentor applications

Requirements:

  • Meticulously organized and detail-oriented
  • Superb English written and verbal communication skills
  • Strong people skill and high EQ
  • Experience working under pressure and consistently hitting well-defined goals
  • Must be an individual contributor and autonomous
  • Ability to communicate effectively by video calls, email, and Slack

How to apply:

Please submit your resume via this LINK.

薪資

40K ~ 70K TWD/

地點

台北

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Arc & Codementor

台北市中正區新生南路一段50號7樓之7

關於我們

Arc 的任務是讓所有人才在世界各地發光發熱! 我們建立了一個全方位的工程師媒合平台,為世界各地一流的企業尋找頂尖的遠端工作工程師,甚至是建立遠端工程師團隊!Codementor 是 Arc 品牌旗下的產品之一,目前是全球最大的線上一對一程式語言教育平台。 團隊組成分佈於八個不同的國家、橫跨四個時區,主要辦公室設立於台北。我們曾獲得 Techstars, 500 startups 等知名加速器投資,且產品多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。 Arc’s mission is to empower talent to do work that matters from anywhere. Arc is an all-in-one remote developer hiring platform, connecting great organizations with expert remote developers and engineering teams. A related service under Arc, Codementor, is the leading on-demand marketplace for software developers to get live online programming help. The Arc team is distributed (covering 8 cities and 4 time zones), and we have offices in both Taipei and Silicon Valley. We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more.

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團隊

Yang-Hsing Lin
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Codementor

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