Part-time English Customer Support

Arc & Codementor

Arc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photo

Job Description

About Arc

Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process that ensures they can effectively communicate and perform on long-term, high impact projects.

We’re looking for a part-time customer support specialist who loves helping people to join our team. We prefer candidates who are available for at least 15-20 hours per week. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team.

Open to undergraduate/graduate students. Prefer candidates who are eligible to work in Taiwan

What you will be doing

- Responding to user inquiries through email — you should be comfortable using English as your only language of communication
- Dealing with issues related to client usage of the platform
- Helping with chargebacks and invoices

We hope you have

- Native-level English with excellent written English
- Prior experience with email support
- An interest in tech startups and software development
- Good analytical and problem-solving skills
- The ability to multitask, prioritize, and manage time effectively

How to apply:

Please submit your resume via this LINK.


160 ~ 180 TWD/hour



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Arc & Codementor


About us

Arc 的任務是讓所有人才在世界各地發光發熱!
我們建立了一個全方位的工程師媒合平台,為世界各地一流的企業尋找頂尖的遠端工作工程師,甚至是建立遠端工程師團隊!Codementor 是 Arc 品牌旗下的產品之一,目前是全球最大的線上一對一程式語言教育平台。
團隊組成分佈於八個不同的國家、橫跨四個時區,主要辦公室設立於台北。我們曾獲得 Techstars, 500 startups 等知名加速器投資,且產品多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。

Arc’s mission is to empower talent to do work that matters from anywhere.
Arc is an all-in-one remote developer hiring platform, connecting great organizations with expert remote developers and engineering teams. A related service under Arc, Codementor, is the leading on-demand marketplace for software developers to get live online programming help.
The Arc team is distributed (covering 8 cities and 4 time zones), and we have offices in both Taipei and Silicon Valley. We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more.

See more

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Yang-Hsing Lin
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