Part-time English Customer Support

Arc & Codementor

Arc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photo

Job Description

About Arc

Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process that ensures they can effectively communicate and perform on long-term, high impact projects.

We’re looking for a part-time customer support specialist who loves helping people to join our team. We prefer candidates who are available for at least 15-20 hours per week. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team.

Open to undergraduate/graduate students. Prefer candidates who are eligible to work in Taiwan

What you will be doing

- Responding to user inquiries through email — you should be comfortable using English as your only language of communication
- Dealing with issues related to client usage of the platform
- Helping with chargebacks and invoices

We hope you have

- Native-level English with excellent written English
- Prior experience with email support
- An interest in tech startups and software development
- Good analytical and problem-solving skills
- The ability to multitask, prioritize, and manage time effectively

How to apply:

Please submit your resume via this LINK.


160 ~ 180 TWD/hour



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Arc & Codementor


About us

Arc 的任務是讓所有人才在世界各地發光發熱! 我們建立了一個全方位的工程師媒合平台,為世界各地一流的企業尋找頂尖的遠端工作工程師,甚至是建立遠端工程師團隊!Codementor 是 Arc 品牌旗下的產品之一,目前是全球最大的線上一對一程式語言教育平台。 團隊組成分佈於八個不同的國家、橫跨四個時區,主要辦公室設立於台北。我們曾獲得 Techstars, 500 startups 等知名加速器投資,且產品多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。 Arc’s mission is to empower talent to do work that matters from anywhere. Arc is an all-in-one remote developer hiring platform, connecting great organizations with expert remote developers and engineering teams. A related service under Arc, Codementor, is the leading on-demand marketplace for software developers to get live online programming help. The Arc team is distributed (covering 8 cities and 4 time zones), and we have offices in both Taipei and Silicon Valley. We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more.

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Yang-Hsing Lin
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