Part-time English Customer Support, Codementor

Arc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photoArc & Codementor work environment photo

Job Description

We’re looking for a part-time Customer Support Specialist to join our team. This is a contract position working primarily on the Codementor team. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team.

We prefer candidates who are available for 20+ hours per week. 

Please submit your resume via this LINK for immediate consideration.

 

What You Will Be Doing

  • Responding to user inquiries through email — you should be comfortable using English as your only language of communication
  • Dealing with issues related to client usage of the platform
  • Mediating disputes and disagreements between clients and developers
  • Helping with chargebacks and invoices

We Hope You Have

  • Native-level English with excellent written English
  • Prior experience with email support
  • An interest in tech startups and software development
  • Good analytical and problem-solving skills
  • The ability to multitask, prioritize, and manage time effectively

Why work at Codementor?

  • You will be challenged on a daily basis to understand our users’ use cases and provide the best solutions - the learning will never stop!
  • Diverse team members - our colleagues are from different countries and backgrounds
  • Flat organizational structure - you'll be able to make a profound impact on the work we do and every idea is welcome!
1
200 ~ 300 TWD/hour
Optional Remote Work

Personal Invitation Link

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Arc & Codementor

台北市中正區新生南路一段50號7樓之7

About us

Arc 的任務是讓所有人才在世界各地發光發熱!
我們建立了一個全方位的工程師媒合平台,為世界各地一流的企業尋找頂尖的遠端工作工程師,甚至是建立遠端工程師團隊!Codementor 是 Arc 品牌旗下的產品之一,目前是全球最大的線上一對一程式語言教育平台。
團隊組成分佈於八個不同的國家、橫跨四個時區,主要辦公室設立於台北。我們曾獲得 Techstars, 500 startups 等知名加速器投資,且產品多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。


Arc’s mission is to empower talent to do work that matters from anywhere.
Arc is an all-in-one remote developer hiring platform, connecting great organizations with expert remote developers and engineering teams. A related service under Arc, Codementor, is the leading on-demand marketplace for software developers to get live online programming help.
The Arc team is distributed (covering 8 cities and 4 time zones), and we have offices in both Taipei and Silicon Valley. We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more.

Team

Yang-Hsing Lin
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Codementor

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