Part-time English Customer Support
職缺描述
About Arc
Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process that ensures they can effectively communicate and perform on long-term, high impact projects.
We’re looking for a part-time customer support specialist who loves helping people to join our team. We prefer candidates who are available for at least 15-20 hours per week. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team.
Open to undergraduate/graduate students. Prefer candidates who are eligible to work in Taiwan
What you will be doing
- Responding to user inquiries through email — you should be comfortable using English as your only language of communication
- Dealing with issues related to client usage of the platform
- Helping with chargebacks and invoices
We hope you have
- Native-level English with excellent written English
- Prior experience with email support
- An interest in tech startups and software development
- Good analytical and problem-solving skills
- The ability to multitask, prioritize, and manage time effectively
How to apply:
Please submit your resume via this LINK.
關於我們
我們是一個快速成長的新創團隊，有著穩定的成長曲線，目前成員已遍及十幾個國家，並且實行極彈性的遠端工作制度 —— 你可以選擇在任何地方工作！
我們的任務是幫助所有優秀的工程人才擁有好的職涯發展及不間斷的學習機會，不管他們身在何處。為此，我們的團隊正致力於開發兩個能幫助實現目標的產品：Arc 和 Codementor。目前雙平台的總註冊人數已達一百萬人！
Arc 始於 2019，是一個遠端職涯媒合平台，我們透過精準的媒合機制，及客製化輔導諮詢，幫助工程師們在短時間內找到頂尖的遠端工作機會。
Codementor 始於 2014，是一個遠端學習平台，工程師們可以透過 Codementor 找到能幫助他們及時解決程式問題的導師，也可以利用 Codementor Events 舉辦或參加各種程式開發相關的線上活動。
我們曾獲得 Techstars, 500 startups 等知名加速器投資，且多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導，客戶集中在北美和歐洲地區等英語系國家。我們的產品正在一點一滴改變全人類的生活和工作模式，歡迎加入我們，一起做改變世界的產品！
歡迎參考以下連結更認識我們：
- Life at Arc & Codementor on Instagram
- Career page
- 工程團隊徵才資訊
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We’re a global, remote-first company with 60+ team members worldwide and a solid growth trajectory. Our mission is to help anyone, starting with software developers, to build amazing remote careers from anywhere in the world. We have 2 products to help us achieve this goal: Arc and Codementor. Both platforms have reached 1 million total sign-ups!
Arc is a remote career platform, helping developers find a remote job & company they love.
Codementor is a developer community, helping developers learn remotely and grow professionally through live mentorship and virtual events.
We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more. Our products are literally changing tens of thousands of people’s lives around the world. Come join us and make products that change the world together!
團隊
