Support Specialist, Arc

Updated about 1 month agoCustomer Service » Customer Service / Support
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Job Description

About Arc

Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process (vetting process) that ensures they can effectively communicate and perform on long-term, high impact projects.

At Arc, we are building a core team that spans the globe, and we are looking for talent to join our Support team. This is a full-time, remote role. The candidate should be able to work at least 6 hours overlapping with Taipei (UTC+8) and be flexible in having meetings across different time zones.​

​​Position Description

As the Support Specialist at Arc, you will be responsible for 1) managing Arc’s vetting process for joining Arc’s developer network and 2) supporting communication with Arc’s developer network.

You will be one of the primary points of contact for Arc developers, ensuring each has an optimal experience at Arc. You will collaborate with our team to ensure that each developer is oriented to our platform and has a meaningful experience.

We’re a fast growing company and accustomed to fast changes and career growth opportunities depending on each person’s interest and contribution. We expect each team member to create initiatives for the company and to build upon and/or improve our processes that contribute to our company mission.​

Responsibilities

  • Coordinate with the team in managing and improving the quality of vetting stages
  • Guide developers through the vetting stages efficiently and correctly
  • Act as the primary point of contact for developers in the vetting processes
  • Act as the primary point of contact and manage tasks related to part-time interviewers
  • Respond in a professional manner to email inquiries about vetting processes and other miscellaneous items
  • Review developer applications
  • Act as one of Arc’s point of contact for issues related to ongoing hired Arc engagements
  • Monitor ongoing contracts with regular check-ins

Requirements

Requirements

  • Meticulously organized and detail-oriented
  • Near native or native English written and verbal communication skills
  • Strong people skills and high EQ
  • Experience working under pressure and consistently hitting well-defined goals
  • Must be an individual contributor and autonomous yet comfortable to proactively seek for help when needed
  • Ability to communicate effectively by video calls, email, and Slack
  • Comfortable measuring progress with statistics​​​

[Important note] Please submit your resume via this link for immediate consideration: https://grnh.se/bb9ba52a4us

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Arc & Codementor

台北市中正區新生南路一段50號7樓之7

About us

Arc 的任務是讓所有人才在世界各地發光發熱!
我們建立了一個全方位的工程師媒合平台,為世界各地一流的企業尋找頂尖的遠端工作工程師,甚至是建立遠端工程師團隊!Codementor 是 Arc 品牌旗下的產品之一,目前是全球最大的線上一對一程式語言教育平台。
團隊組成分佈於八個不同的國家、橫跨四個時區,主要辦公室設立於台北。我們曾獲得 Techstars, 500 startups 等知名加速器投資,且產品多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。


Arc’s mission is to empower talent to do work that matters from anywhere.
Arc is an all-in-one remote developer hiring platform, connecting great organizations with expert remote developers and engineering teams. A related service under Arc, Codementor, is the leading on-demand marketplace for software developers to get live online programming help.
The Arc team is distributed (covering 8 cities and 4 time zones), and we have offices in both Taipei and Silicon Valley. We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more.

Team

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Jenny Ting
Cersei
Codementor

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