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Support Specialist, Arc

Sauvegarder
Job updated plus d’un an ago

Description du Travail

About Arc

Arc is a global network of elite developers that allows startups and enterprise companies to flexibly and affordably scale their engineering teams. Each software developer must pass a rigorous screening process (vetting process) that ensures they can effectively communicate and perform on long-term, high impact projects.

At Arc, we are building a core team that spans the globe, and we are looking for talent to join our Support team. This is a full-time, remote role. The candidate should be able to work at least 6 hours overlapping with Taipei (UTC+8) and be flexible in having meetings across different time zones.​

​​Position Description

As the Support Specialist at Arc, you will be responsible for 1) managing Arc’s vetting process for joining Arc’s developer network and 2) supporting communication with Arc’s developer network.

You will be one of the primary points of contact for Arc developers, ensuring each has an optimal experience at Arc. You will collaborate with our team to ensure that each developer is oriented to our platform and has a meaningful experience.

We’re a fast growing company and accustomed to fast changes and career growth opportunities depending on each person’s interest and contribution. We expect each team member to create initiatives for the company and to build upon and/or improve our processes that contribute to our company mission.​

Responsibilities

  • Coordinate with the team in managing and improving the quality of vetting stages
  • Guide developers through the vetting stages efficiently and correctly
  • Act as the primary point of contact for developers in the vetting processes
  • Act as the primary point of contact and manage tasks related to part-time interviewers
  • Respond in a professional manner to email inquiries about vetting processes and other miscellaneous items
  • Review developer applications
  • Act as one of Arc’s point of contact for issues related to ongoing hired Arc engagements
  • Monitor ongoing contracts with regular check-ins

Profil demandé

Requirements

  • Meticulously organized and detail-oriented
  • Near native or native English written and verbal communication skills
  • Strong people skills and high EQ
  • Experience working under pressure and consistently hitting well-defined goals
  • Must be an individual contributor and autonomous yet comfortable to proactively seek for help when needed
  • Ability to communicate effectively by video calls, email, and Slack
  • Comfortable measuring progress with statistics​​​

[Important note] Please submit your resume via this link for immediate consideration: https://grnh.se/bb9ba52a4us

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Sauvegarder
1
550,000 ~ 900,000 TWD / année
Travail à Distance Optionnel
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À propos de nous

我們是一個快速成長的新創團隊,有著穩定的成長曲線,目前成員已遍及十幾個國家,並且實行極彈性的遠端工作制度 —— 你可以選擇在任何地方工作!

我們的任務是幫助所有優秀的工程人才擁有好的職涯發展及不間斷的學習機會,不管他們身在何處。為此,我們的團隊正致力於開發兩個能幫助實現目標的產品:Arc 和 Codementor。目前雙平台的總註冊人數已達一百萬人!

Arc 始於 2019,是一個遠端職涯媒合平台,我們透過精準的媒合機制,及客製化輔導諮詢,幫助工程師們在短時間內找到頂尖的遠端工作機會。

Codementor 始於 2014,是一個遠端學習平台,工程師們可以透過 Codementor 找到能幫助他們及時解決程式問題的導師,也可以利用 Codementor Events 舉辦或參加各種程式開發相關的線上活動。

我們曾獲得 Techstars, 500 startups 等知名加速器投資,且多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。我們的產品正在一點一滴改變全人類的生活和工作模式,歡迎加入我們,一起做改變世界的產品!

歡迎參考以下連結更認識我們:

  • Life at Arc & Codementor on Instagram
  • Career page 
  • 工程團隊徵才資訊 

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We’re a global, remote-first company with 60+ team members worldwide and a solid growth trajectory. Our mission is to help anyone, starting with software developers, to build amazing remote careers from anywhere in the world. We have 2 products to help us achieve this goal: Arc and Codementor. Both platforms have reached 1 million total sign-ups!

Arc is a remote career platform, helping developers find a remote job & company they love.

Codementor is a developer community, helping developers learn remotely and grow professionally through live mentorship and virtual events.

We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more. Our products are literally changing tens of thousands of people’s lives around the world. Come join us and make products that change the world together!


Équipe

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COO
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Growth Lead
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Founder & CEO
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Recruiter
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People Operations
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