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Job Description

Arc & Codementor is looking for an experienced user researcher to join our team. As remote working continues to trend, Arc’s mission is to empower talents to do work that matters from anywhere in the world. We believe the foundation to product development is to thoroughly understand the needs and pain points of users. Under the premise of reaching business goals, to understand users and the market, to solve user problems, and to increase user experience, is what we expect the user researcher to achieve alongside with our product team. If you are passionate about user research and yearn scientific yet agile product development, welcome to join us!


Please apply via this LINK for immediate consideration.



  • Lead the whole research process from planning to insight analysis, followed by delivering written reports presentations cross teams.
  • Conduct extensive yet in-depth research independently by employing diverse research methodologies to understand current user's experience and potential opportunities / user needs in the market.
  • Provide product team with insights that they can actually act on after every research activity with analysis, synthesis and creativity.
  • Communicate and collaborate closely with stakeholders, Product Managers, Engineers, and Designers to define and align research goal and expected outcome, and also to gather insights from an early stage of research.
  • Proactively make new research proposals based on the understanding of goals and challenges from business, technology and product experience.
  • Advocate and mentor others to help them understand more about research so that they can get more involved in the process of shaping product strategies and experience.


Minimum qualifications:

  • Bachelor's degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
  • 5+ years of experience within user research including usability testing, contextual inquiry, user interview, survey and others.
  • In-depth understanding of each research methodology, not only how to conduct but why and when to apply the right methodology.

Preferred qualifications:

  • Master's degree in a related field.
  • Proficient communication skill to deliver key user research findings with cross teams and stakeholders with verbal and written form of presentation.
  • Previous experience of working as a user researcher with product team and designers at startups with a fast pace in software industry .
  • Knowledge and experience in quantitative research with statistics and SPSS is a plus.
70K ~ 130K TWD/month
Optional Remote Work

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Arc & Codementor


About us

Arc 的任務是讓所有人才在世界各地發光發熱!
我們建立了一個全方位的工程師媒合平台,為世界各地一流的企業尋找頂尖的遠端工作工程師,甚至是建立遠端工程師團隊!Codementor 是 Arc 品牌旗下的產品之一,目前是全球最大的線上一對一程式語言教育平台。
團隊組成分佈於八個不同的國家、橫跨四個時區,主要辦公室設立於台北。我們曾獲得 Techstars, 500 startups 等知名加速器投資,且產品多次被 TechCrunch, Forbes, WSJ, Mashable 及各大媒體報導,客戶集中在北美和歐洲地區等英語系國家。

Arc’s mission is to empower talent to do work that matters from anywhere.
Arc is an all-in-one remote developer hiring platform, connecting great organizations with expert remote developers and engineering teams. A related service under Arc, Codementor, is the leading on-demand marketplace for software developers to get live online programming help.
The Arc team is distributed (covering 8 cities and 4 time zones), and we have offices in both Taipei and Silicon Valley. We’re backed by Techstars and 500 Startups, and have been featured in TechCrunch, Forbes, WSJ, Mashable, and more.


Yang-Hsing Lin
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