Updated 3 Months agoIT » System, Network Administrator
Asurion Taiwan 亞勝通訊有限公司台灣分公司   work environment photoAsurion Taiwan 亞勝通訊有限公司台灣分公司   work environment photoAsurion Taiwan 亞勝通訊有限公司台灣分公司   work environment photoAsurion Taiwan 亞勝通訊有限公司台灣分公司   work environment photo

Job Description

This position is responsible for the list as below:

1. Initial IT contact for the business for most day to day requests - a representative of IT to the business, ensuring the statements, decisions, and actions are aligned with the whole IT team

2. Arranging account set-up and closure for users on both company platforms and any client platforms.

3. Responsible for all on-site IT infrastructure including: provisioning of equipment – PCs, laptops, terminals, network devices, MDF room, phones and mobiles, software on local PCs, Meeting room projectors support; Printer replace consumables and organising hardware repairs with vendor.

4. Incident/Problem management - able to explain the impact of an incident on the business operations - the primary point of contact for follow-up questions on application requests and incidents

5. Troubleshooting - someone with in-depth knowledge of the focus application(s) and is (as often as possible) able to connect application function to technical component

6. Perform IT administration related work, such as IT assets inventory book keeping, budget of expenses tracking, PO issuing with corporate standard…etc.

7. Escalate and manage - identify the root cause of incidents by providing information about the event and partnering with the full technology teams to identify problems and to find actions for resolution

8. Identifies potential solution - someone with a proactive mindset to identify potential problems, propose solutions, and represent the solutions to the steering committee for appropriate prioritization.

9. Continuous improvement - partner with the Service Desk team to identify standard checklists, procedures and templates to improve the speed and quality of initial diagnosis. The creation of Standard Operating Procedures, both for common requests as well as incidents

10. To work closely with the global team, to understand the latest technology and deployed the latest technology/software to the APAC region.

11. Liaise with the regional IT leadership to coordinate and collaborate on technology standards, IT directions, and security policies.

12. Understand basic OS/Network/Security/Cloud knowledge

Requirements

  • 2-3 years in a similar role.
  • Experience within Mobile handsets or Call Centers is an advantage.
  • Plus Point if you have CCNA, MCSE, Cloud-Certification, Security-Certification.
  • Good verbal and written communication skills in English and the ability to interact professionally with a diverse range of internal and external customers.
  • Knowledge of a range of technologies including basic networking; PC, thin-client and server hardware; Microsoft AD, Exchange and MS Office; Telephony Technology, Cloud Technology
1
40K ~ 52K TWD/month

Personal Invitation Link

Please Log In or Sign Up to get your personal invitation link.

Asurion Taiwan 亞勝通訊有限公司台灣分公司

台北市信義區信義路四段460號20樓

About us

亞勝集團是世界領先的消費產品及移動手機保護服務的提供商,總公司位於美國。亞勝集團為消費者提供支持,以幫助消費者在電子產品使用中獲得最佳利益,確保其隱私安全。一旦消費者產品遺失、被偷、損壞或出現故障,快速的更換或維修服務,使消費者時時安心。作為優秀的技術保障提供商,公司現已與世界頂級的運營商、零售商和金融服務機構達成戰略合作夥伴關係,全球擁有超過11,000名員工,專注於滿足超過2億5千萬消費者的需求。請瀏覽www.asurion.com獲取更多信息

Team

Default avatar

Other Popular Jobs at Asurion Taiwan 亞勝通訊有限公司台灣分公司