About Atome

Atome is a leading buy now pay later brand in Asia offering consumers choice, convenience and flexibility in how they choose to shop and pay, with zero-interest payments over time.

We partner over 5,000 online and offline retailers in nine markets (Singapore, Indonesia, Malaysia, Hong Kong, Taiwan, Vietnam, Philippines, Thailand and mainland China).

Atome, pronounced as "A-Toe-Me', stands for "Available to Me". We enable consumers' deepest passions by making products and services more accessible, affordable, and available to them--via customisable features and a smarter shopping experience.

As part of the Advance Intelligence Group, an Al-driven technology company with over 1500+ employees in 12 markets worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

1. We foster an INNOVATION mindset

2. We achieve results with EFFICIENCY and excellence

3. We take pride in the QUALITY of our work

4. We uphold INTEGRITY in all we do

5. We embrace COLLABORATION to work across business lines and borders

Responsibilities:

· Provide high-quality service to Atome users and merchants and help resolve their queries promptly and professionally

· Listen to our customers, understand their needs, and offer relevant products, services, and solutions

· Work with internals, to make sure the SOP is delivered as expected

· Provide recommendations and suggestions for improvements based on the active collection of feedbacks from users and merchants.

Requirement:

· Diploma holder with at least 3 years of relevant customer service experiences

· Work experience in customer service, bank or financial institutions

· Experience in the Zendesk system would be an added advantage

· Self-starter, with well-developed and proven judgment and problem-solving skills

There will be at least three rounds of interview, including a case study.