Product Support Associate

Job Description

  • Product Support Associate will provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, verifying proper configuration, assisting with navigating around application menus and troubleshooting system setup issues. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. Representatives will perform related work as required
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve issues involving internet connectivity, system setup, user configuration and more
  • Accurately process and record call/mail transactions using a computer and designated tracking software
  • Stay current with system information, changes and updates
  • Participate in system configuration
  • Create support and training documents for internal and external users
  • Performing quality assurance controls on product release
  • Suggesting product enhancements to improve user experience


- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in - - Computer Science/Information Technology or equivalent. - Fluent in English both written and spoken - 3 Years of System Support or Product Support experience - Required Skills: XML, HTML, Microsoft Office, Word, Excel, PowerPoint, etc - Diligent and team spirited - Good self-learning skill - Excellent organizational and time management skills - Ability to prioritise work


4K ~ 6K MYR / month


Default avatar ae20d401e23a63397f01598b26c607a47a1f16386924b9fa3047daf26389c83c

Other Popular Jobs at Audatex Malaysia Sdn Bhd - a Solera company

Technology Jobs

Technical Consultant

Full-timeAssociate4K ~ 6K MYR / monthUpdated about 2 months ago

Similar Jobs

Page  logo 1482125674

資深後端網頁工程師(PHP)- 暫時無缺,應徵後未來會通知

我們正在尋找擁有對技術與商業有同等熱誠,能解決現實面問題的後端工程師。你擁有 3 年以上的軟體開發經驗,你的職責會是與技術團隊開發能幫助 公司業務 與 使...

Senior Go Engineer

honestbee is Asia's leading online concierge and delivery service for all y...

Tech Lead

Hi, We're ReCactus! We're looking for a Tech Lead Co-Founder to join us and l...

Senior Software Engineer, Backend 資深後端工程師

Love buying and selling on Carousell? Then meet the team that handcrafts vari...