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Job updated about 4 years ago

Job Description

  • Product Support Associate will provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, verifying proper configuration, assisting with navigating around application menus and troubleshooting system setup issues. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. Representatives will perform related work as required
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve issues involving internet connectivity, system setup, user configuration and more
  • Accurately process and record call/mail transactions using a computer and designated tracking software
  • Stay current with system information, changes and updates
  • Participate in system configuration
  • Create support and training documents for internal and external users
  • Performing quality assurance controls on product release
  • Suggesting product enhancements to improve user experience

Requirements

- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in - - Computer Science/Information Technology or equivalent.
- Fluent in English both written and spoken
- 3 Years of System Support or Product Support experience
- Required Skills: XML, HTML, Microsoft Office, Word, Excel, PowerPoint, etc
- Diligent and team spirited
- Good self-learning skill
- Excellent organizational and time management skills
- Ability to prioritise work
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4,000 ~ 6,000 MYR / month
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Logo of Audatex Malaysia Sdn Bhd - a Solera company.

About us

Solera Holdings, Inc. (NYSE: SLH), is the world's leading provider of software and services to the automobile insurance claims processing industry. The Solera companies leverage each other to develop and deliver the latest technologies, market intelligence and best practices to over 165,000 customers in 70 countries.
Solera’s platforms drive efficiency at every stage of the vehicle lifecycle, providing essential data and services around vehicle history, electronic titling, service and maintenance, collision repair estimation and valuation, fraud detection, parts procurement, vehicle disposal, insurer re-underwriting, and more. Our customers include the world’s leading insurance organizations, as well as over 160,000 repair facilities, dealers and others across the owner lifecycle, who use our solutions to digitally improve their business and the experience for their customers.
Each of Solera's core brands has a strong history of leadership, innovation and industry "firsts." They include: ABZ (in the Netherlands), Audatex (in over 45 countries), AudaExplore (in the U.S.), AUTOonline (in Europe and Latin America), Hollander (in North America), HPI (in the U.K.), Informex (in Belgium), Inpart (in Brazil and Mexico), Market Scan (in the Netherlands) and Sidexa (in France).
Our corporate vision is simple, yet powerful. We will continue to find innovative ways to:
• Provide high-ROI products and services that drive efficiencies in our markets.
• Expand strategically with our customers into new geographies.
• Methodically grow stockholder value through disciplined financial and operational management.
• Provide fulfilling career opportunities for our associates (our greatest assets).
• Offer discernible value to our industry due to our vast store of knowledge, our cutting-edge skills, our system-wide innovative spirit, and our worldwide network of visionary leadership teams.
Our Guiding Principles help our entire organization achieve these organizational goals and are integral to our current and future success.

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