Job Description

  • Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
  • Ensures quality service and operational performance within the parameters of program and delivery standards.
  • Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
  • Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
  • Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
  • Support other countries in ASEAN region to run projects and implementation.


- Candidate must possess at least a Diploma or higher in Computer Science/Information Technology/Engineering or equivalent. - Fluent English both written and spoken plus good interpersonal skills. - At least 3 years of working experience in the related field - Required Skills: XML, HTML, Microsoft Outlook, Word, Excel and Powerpoint. - Logical thinking and customer focus driven. - Knowledge of Motor Insurance Claims & Auto Industry After Sales area. - Ability to assist customers in creating Vehicle Repair Estimates and Assessment of Motor Claims. - Collaboration with teams located at remote locations. - Preferably experience working with Business Unit, IT Departments and Project Managers. - Proven ability to work independently and as a team member. - Good time management abilities. - Understand the concerns from the prospective customers point of view. - Experience working with insurance company/automotive industry/ insurance adjusting firm would be an advantage.


4K ~ 6K MYR / month

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Audatex Malaysia Sdn Bhd - a Solera company

Suite 2B-12-1, Level 12, Block 2B, Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur

About us

Solera Holdings, Inc. (NYSE: SLH), is the world's leading provider of software and services to the automobile insurance claims processing industry. The Solera companies leverage each other to develop and deliver the latest technologies, market intelligence and best practices to over 165,000 customers in 70 countries. Solera’s platforms drive efficiency at every stage of the vehicle lifecycle, providing essential data and services around vehicle history, electronic titling, service and maintenance, collision repair estimation and valuation, fraud detection, parts procurement, vehicle disposal, insurer re-underwriting, and more. Our customers include the world’s leading insurance organizations, as well as over 160,000 repair facilities, dealers and others across the owner lifecycle, who use our solutions to digitally improve their business and the experience for their customers. Each of Solera's core brands has a strong history of leadership, innovation and industry "firsts." They include: ABZ (in the Netherlands), Audatex (in over 45 countries), AudaExplore (in the U.S.), AUTOonline (in Europe and Latin America), Hollander (in North America), HPI (in the U.K.), Informex (in Belgium), Inpart (in Brazil and Mexico), Market Scan (in the Netherlands) and Sidexa (in France). Our corporate vision is simple, yet powerful. We will continue to find innovative ways to: • Provide high-ROI products and services that drive efficiencies in our markets. • Expand strategically with our customers into new geographies. • Methodically grow stockholder value through disciplined financial and operational management. • Provide fulfilling career opportunities for our associates (our greatest assets). • Offer discernible value to our industry due to our vast store of knowledge, our cutting-edge skills, our system-wide innovative spirit, and our worldwide network of visionary leadership teams. Our Guiding Principles help our entire organization achieve these organizational goals and are integral to our current and future success.

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