Technical Consultant

Job Description

  • Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
  • Ensures quality service and operational performance within the parameters of program and delivery standards.
  • Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
  • Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
  • Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
  • Support other countries in ASEAN region to run projects and implementation.

Requirements

- Candidate must possess at least a Diploma or higher in Computer Science/Information Technology/Engineering or equivalent. - Fluent English both written and spoken plus good interpersonal skills. - At least 3 years of working experience in the related field - Required Skills: XML, HTML, Microsoft Outlook, Word, Excel and Powerpoint. - Logical thinking and customer focus driven. - Knowledge of Motor Insurance Claims & Auto Industry After Sales area. - Ability to assist customers in creating Vehicle Repair Estimates and Assessment of Motor Claims. - Collaboration with teams located at remote locations. - Preferably experience working with Business Unit, IT Departments and Project Managers. - Proven ability to work independently and as a team member. - Good time management abilities. - Understand the concerns from the prospective customers point of view. - Experience working with insurance company/automotive industry/ insurance adjusting firm would be an advantage.

Salary

4K ~ 6K MYR / month

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