Technical Consultant

Job Description

  • Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
  • Ensures quality service and operational performance within the parameters of program and delivery standards.
  • Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
  • Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
  • Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
  • Support other countries in ASEAN region to run projects and implementation.

Requirements

- Candidate must possess at least a Diploma or higher in Computer Science/Information Technology/Engineering or equivalent. - Fluent English both written and spoken plus good interpersonal skills. - At least 3 years of working experience in the related field - Required Skills: XML, HTML, Microsoft Outlook, Word, Excel and Powerpoint. - Logical thinking and customer focus driven. - Knowledge of Motor Insurance Claims & Auto Industry After Sales area. - Ability to assist customers in creating Vehicle Repair Estimates and Assessment of Motor Claims. - Collaboration with teams located at remote locations. - Preferably experience working with Business Unit, IT Departments and Project Managers. - Proven ability to work independently and as a team member. - Good time management abilities. - Understand the concerns from the prospective customers point of view. - Experience working with insurance company/automotive industry/ insurance adjusting firm would be an advantage.

Salary

4K ~ 6K MYR / month

Team

Default avatar ae20d401e23a63397f01598b26c607a47a1f16386924b9fa3047daf26389c83c

Other Popular Jobs at Audatex Malaysia Sdn Bhd - a Solera company

Technology Jobs

Product Support Associate

Full-timeAssociate4K ~ 6K MYR / monthUpdated 28 days ago

Similar Jobs

Ruixshivri6sqbvmeqap

OPERATION SPECIALIST/ MANAGER|電商運營/經理

【JOB DESCRIPTION】 網路與實體零售都是所有細節環環相扣,此職務需具備廣大包容心,細節處理時細心並保持客觀、積極;與香港運營團隊密切溝通,...
Ruixshivri6sqbvmeqap

(BD) Business Development/ Manager|商業開發

【JOB DESCRIPTION】 競合關係從來都不固定,更多時候要找到多贏的機會,此職務需具備高市場敏銳度、能運用創意與提案技巧創造合作契機;負責大中...
Page  logo 1482125710

測試及客服經理(QA and customer success manager)

--職務內容-- 1、軟體更新及維護測試 用戶端及管理端的軟體功能測試規劃與執行: 包含:規劃測試計劃(test plan),設計測試案例(test...
Vrw8pnxapbb0qkltprsd

成衣貿易事業體_業務

1.  訂單系統操作與業務流程作業 2. 作工翻譯(英翻中)與樣品師溝通樣衣製作並完成 3. 成衣樣品檢驗與品質控管 4. 生產製造單(QA F...