Updated 10 days ago

Job Description

The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

  • Learn, support, and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Work on critical, highly complex customer problems that may span multiple AWS services
  • Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience

Support Areas

  • Big Data;
  • Cloud computing
  • Database
  • Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
  • OS (Linux and/or Windows Servers)
  • Virtualization (VMware, Xen, Hypervisor)
  • Security concepts / best practices
  • Storage


Basic qualifications

    • Will graduate in 2023 or 2024
    • Bachelor’s or above degree in Information Management, Information Science, Information Technology, Computer Science, Engineering, or a related field;
    • Can work 3-5 days per week for 6 month - 1 year duration
    • Excellent oral and written communication skills in both English and Mandarin;

    Preferred qualifications

    • Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
    • Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
    • Basic knowledge in Networking (TCP/IP, DNS) /Database
    • Exposure to Cloud computing

    Interview process

    Application: https://www.amazon.jobs/en/jobs/2173880/cloud-support-intern

    Online Assessment - Phone Screen Interview - Onsite Interview

    No requirement for relevant working experience
    40K+ TWD / month
    Optional Remote Work
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    About us

    Amazon Web Services (AWS) 成立於 2006 年,是全球最全面和廣泛採納的雲端平台,透過資料中心提供超過 200 項功能完整的服務,包含運算、儲存、資料庫、分析、應用與部署等。全球 190 個國家的客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構 — 都使用 AWS 來降低成本、變得更靈活,且更迅速地創新。我們的目標是成為世界上最以客為尊的公司,獲得全球各行業客戶的認同及信任。

    在 AWS,我們全力支持您的職涯發展,您將與雲端產業中的專家合作,提升您的領導力、技術專業與商業技巧。在節奏快速的產業,和我們一起 “Work Hard, Have Fun, Make History”。歡迎具有學習熱忱及好奇心的你前來挑戰!

    Amazon 是支持平等就業機會的雇主: 少數民族/女性/殘障人士/退伍軍人/性別認同/性取向/年齡。

    Launched in 2006, Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

    We hire people who have a passion for learning, and are curious to build, learn and grow. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, and business skills. This will include formal and on the job training, and a chance to learn from and collaborate with some of the brightest technical minds in the industry today. We have a fast-paced environment where we “Work Hard, Have Fun, Make History".

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team.


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    Entry level
    40K+ TWD / month

    Entry level
    40K+ TWD / month