Job updated 3 months ago

Job Description

身心障礙人才專區—客服專員及雲端工程師

想成為成功的亞馬遜人嗎?
AWS 擁有超過 200 多項服務,遍布全球 30 多個區域,是世界上最全面、最廣泛應用的雲端平台。AWS 的使命是成為地球上最以客為尊的公司,讓全球客戶認可、重視並信任我們的產品及服務。

我們重視文化多樣性和每個人的獨特經歷。好奇心和熱情使我們在不斷發展的行業中成長。如果我沒有足夠相關經驗怎麼辦?沒問題,AWS 將全力支持你的職涯發展。你將透過完善的訓練課程、在職培訓以及和全球頂尖工程師合作,學習最新的雲端技術、領導能力和商業技能。在AWS,我們尊重不同的觀點,努力營造讓每個人都能充分發揮潛能、為客戶提供最佳方案的文化。

我們賦予團隊成員學習、創新的機會,並承諾每個亞馬遜人的職涯發展皆能獲得成功。我們注重工作生產力與靈活性,工作與生活的平衡是非常重要的,您更可根據發展階段和主管討論合適的工作地點(辦公室/混合)。

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客服專員─工作職掌

  • 與客戶密切合作,透過電話或郵件等管道,為帳單、帳戶設定等問題提供專業建議
  • 於AWS大型服務上線時為客戶提供即時且高品質的協助
  • 進行數據及報表分析,優化工作流程

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雲端工程師─工作職掌

  • 雲端工程師為 Premium 企業客戶提供專業技術建議,當客戶會向你諮詢計畫和問題時,你需要運用專業知識,深入探討案件,找出根本原因。同時充分了解每位客戶的需求及考量,幫助客戶實現工作目標,成為客戶可靠且不可或缺的夥伴。
  • 所有的雲端工程師都需具備基本的網路概念,例如網路層(OSI 模型)、IP 連接、TCP、UDP、DNS、HTTP,以及如何解決常見的網路連線問題。 AWS 的培訓課程將包括這些主題,所以你將在訓練時期學到更多。 此外,雲端工程師將與國內外客戶互動並閱讀中文/英文的培訓教材,所以你需具備出色的中文溝通能力和中等英語能力。
  • 你將與 AWS 內部團隊合作,協助客戶解決問題並提供最佳的顧客體驗。合作對象包含 Technical Account Manager、Solution Architect、 Business Development Managers;你也有機會和世界各地頂尖Subject Matter Expects (SME) 和 AWS Service Development Team 一起合作專案


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<亞馬遜致力於打造多元化和包容性的工作場所,我們支持平等就業機會,不因種族、國籍、性別、性別認同、性取向、殘疾、年齡或其他受法律保護的身份而歧視。如有身心障礙人士需要口譯員或任何現場支持,請通知我們的團隊。>



Requirements

客服專員─職務需求

  • 中文精通
  • 良好的溝通技巧,包含進階英文能力
  • 熟悉MS Office軟體 & 基本Excel函數使用
  • 無經驗可,有客服領域工作經驗尤佳
  • 能配合部門工作時間(時間固定為9-18點,上班日為週一到五 / 週二到六 / 週日到四)

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雲端工程師─基本職務需求

  • 中文精通
  • Basic networking knowledge (TCP/IP, DNS, OSI model, traceroute, iperf, dig, cURL or related)
  • Linux administration and unix shell script expertise

雲端工程師─各技術領域需求(符合其一即可)

    • Linux : System administration and troubleshooting with Linux (Debian, Ubuntu, CentOS, RedHat, etc)
    • Database : Database administration, Structured Query Language (SQL), performing basic optimization and general troubleshooting in any relational database
    • Analytics : Search service fundamentals and troubleshooting (indices and JVMMemory analysis and CPU utilization) for key products like OpenSearch, Elasticsearch, and Solr
    • Networking : Good understanding of either layer 3-4 or layer 4-7 protocols
    • Storage, Content Delivery : Understanding of Software Defined Storage (SDS) OR Content Delivery Networks (CDN) / streaming video
    • Security : Web security and compliance experience (e.g. Firewalls, IDS/IPS systems, DDOS prevention and PCI, HIPAA, FIPS, etc)
    • Deployment : Hands-on experience in Kubernetes OR CI/CD
      • Good communication skills in Mandarin, and intermediate English proficiency

    Interview process

    1. Recruiter call
    2. Phone interview
    3. Amazon loop interview
    1
    No requirement for relevant working experience
    40,000+ TWD / month
    Partial Remote Work
    Personal Invitation Link
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    About us

    Amazon Web Services (AWS) 成立於 2006 年,是全球最全面和廣泛採納的雲端平台,透過資料中心提供超過 200 項功能完整的服務,包含運算、儲存、資料庫、分析、應用與部署等。全球 190 個國家的客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構 — 都使用 AWS 來降低成本、變得更靈活,且更迅速地創新。

    AWS 打造包容、多元、平等的工作環境,並鼓勵大家探索最佳的工作模式及地點。我們的使命是讓獲得全球客戶的認可、重視及信任,並致力讓每位亞馬遜人取得成功的職涯發展。歡迎具有學習熱忱及好奇心的你前來挑戰,和我們一起 “Work Hard, Have Fun, Make History"!

    馬遜致力於打造多元化和包容性的工作場所,我們支持平等就業機會,不因種族、國籍、性別、性別認同、性取向、殘疾、年齡或其他受法律保護的身份而歧視。如有身心障礙人士需要口譯員或任何現場支持,請通知我們的團隊。

    Launched in 2006, Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

    We hire people who have a passion for learning, and are curious to build, learn and grow. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, and business skills. This will include formal and on the job training, and a chance to learn from and collaborate with some of the brightest technical minds in the industry today. We have a fast-paced environment where we “Work Hard, Have Fun, Make History".

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team.

    #HereatAWS #Inclusion, Diversity & Equity


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