Technical Account Manager

Ayla Networks (Taiwan)

Job Description

The Ayla Platform™ is the industry’s only complete end-to-end solution for transforming everyday products into cloud-connected devices quickly, easily and economically. Ayla combines its innovative and highly efficient technology with best-in-class hardware, applications, cloud-based services and digital information services to allow manufacturers to reinvent their products for the smartphone era.

Technical Account Manager

We are looking for a Technical Account Manager with 8+ years of experience with a passion for helping customers overcome challenges. You have an interest in the Internet of Things (IOT) and a broad technical knowledge that will help you advise customers across device, cloud and mobile platforms. You’re a natural problem solver that leverages your talent and in-house expertise to find creative solutions to customer issues. You are curious, a fast-self-learner and able to catch up on particular technology areas that you might not have been exposed to previously.

Responsibilities

  • Communicate with management on market needs and trends.
  • Work with partners to identify large customer opportunities and align our solutions to win business.
  • Help customers to create outstanding Ayla enabled connected products.
  • Fielding customer requests and leverage internal tools to drive ticket resolution in accordance to SLA
  • Work with tech leads and engineering teams to solve particularly complex challenges
  • Effectively communicate product requirements and feedbacks from the field back into engineering and product team to help drive company/marketplace technical requirements
  • Be available for on-call and handle escalations
  • Master Ayla’s IOT platform to provide exception support

Requirements

Desired Skills and Experience
• 3+ years of experience in Software as a service, cloud, or embedded device technical support.
• Work as a FAE for 3+ years of experiences
• Worked with engineering teams and have managed cross-functional projects
• Solid foundation in software with strong systems knowledge.
• Familiar with AWS, Linux, REST API and scripted languages a plus
• Experience with networking protocols
• Good communication skills and desire to help customers
• Team-player that is always willing to go above-and-beyond to help colleagues
• Education: BS/MS in Computer Science (or work equivalent)
• Experience with enterprise (vs consumer) support
• Fluent in both Mandarin & English. (Japanese is a plus.)

Salary

80K ~ 120K TWD/month

Location

內湖區

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Ayla Networks (Taiwan)

台北市內湖區堤頂大道二段407巷32號8樓

About us

Ayla Networks成立於2010年,是全球領先的企業級IoT雲平台服務提供商,公司業務服務網點覆蓋歐洲、中國、台灣、日本等全球多個地區。Ayla Networks專注於智慧家庭、智慧建築、消費電子、零售和服務提供商等多領域的物聯網解決方案,客户包括FUJITSU, Johnson Controls, Midea等。自成立以来,Ayla Networks獲得了世界銀行集團(World Bank Group)、Voyager Capital、思科(Cisco)、China Fusion Capital等知名投資機構和戰略投資者的投資, 致力於推動物聯網的下個階段變革。

Ayla艾拉物聯端對端的靈活的物聯網雲平台解決方案,能夠幫助製造業企業打造安全聯網、資料分析以及功能豐富的聯網產品使用者體驗,提供了在幾乎任何類型的設備、雲端或應用環境中實現快速改變所需的靈活性。區別於其他業界同行,艾拉物聯拥有自身巨大的可配置性,企業級安全,海外延伸能力和系統靈活擴展性,可以幫助企業將成千上百萬的智慧設備接入物聯網,並且提供業界領先的企業級安全服務,還能協助企業利用終端設備獲取所需的大數據服務。

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