Job Description

As B2B Support Manager, you will work closely with Sales Manager and Marketing Manager and be responsible to manage and execute all aspects of BloomMe’s business account on-boarding. This specifically includes:

  • Align with the Company mission, vision, values and strategy and ensure they are translated into action through performance goals, communication and feedback processes
  • Manage the B2B Support team by hiring, training and leading the B2B Support team  to achieve various account management targets and business goals.
  • Closely work with Sales Team to ensure seamless on-boarding of new clients.
  • Setup all BloomMe accounts and manage the account processing requirements and database.
  • Manage the daily account management operation in compliance with company systems and processes.
  • Training new and existing clients on how to best utilize BloomMe products such that they are able to gain the full benefits of product usage.
  • Develop a trusted relationship with key accounts and keeping current clients satisfied and delivering exceptional service on a day-to-day basis.
  • Provide ongoing support to all clients to confirm that they continue to make effective use of products.
  • Maintaining updated knowledge of company products and service.
  • Resolving complaints and preventing additional issues by improving processes.
  • Communicates and collect clients' needs and demands to the relative internal department and follow through.
  • Manage clients' inquiries by phone, e-mail and/or face-to-face meetings.
  • Prepare reports on account status

Requirements

To succeed in this role, you will need to be proactive and highly goal oriented. You will also have a customer-oriented approach and ability to communicate and present the benefits of our software solutions and our booking marketplace in a clear manner. You will also be inspiring to lead for team success and proactive contributor for inter-department tasks. Prior experience in the beauty industry are preferred. ●Tertiary education preferred ●Minimum 5 years of account management experience preferably in IT software, B2B, POS, Retail, or Beauty industry ●Proven successful track record in building and managing B2B account team. ●Proactive with good presentation, negotiation and interpersonal skills ●Self-motivated, responsible and hardworking ●Proficiency in English and Mandarin Job Offer ●Competitive salary commensurate with work experience ●5-day work/week (Mon to Fri) ●Health, employment and labor insurance as required from Taiwan employment regulation ●A diverse, supportive and growth-oriented work environment in an international start-up company

Salary

55K ~ 85K TWD/month

Location

Taipei city

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BloomMe Ltd.

BloomMe Limited, 69 Jervois Street, Unit 2005/06, 20/F, Sheung Wan, Hong Kong

About us

BloomMe Pro is now taking root in Taiwan! BloomMe Pro is an online management platform used by Hong Kong’s finest spas and salons to streamline bookings and business operations. 由於「BloomMe」是面向Spa及Salon企業的服務平台,最需要增聘的主要是技術工程師以及銷售人員。 要與大企業爭奪人才,BloomMe 將自己的局限變成優勢。雖未必能夠提供像大企業般完備的福利制度,但正因為公司架構較精簡,讓 BloomMe 有更大空間去運用資源,增加團隊成員的獎勵,鼓勵他們達到更佳的成績。 BloomMe 新創企業特色是業務擴展急促,並且擁有較精緻的規模,因此只要有出色表現的團隊成員,我們都樂意為大家提供更多晉升機會。

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