Customer Success Specialist (Japanese speaking) 電商日語客服專員

Buyandship 台灣

Buyandship 台灣 work environment photoBuyandship 台灣 work environment photoBuyandship 台灣 work environment photo

Job Description

Buyandship是一個發展快速的物流電商平台, 現在我們要擴大招募一位日文精通的客服人員,你將會服務使用日文的用戶,若你想要挑戰看看,歡迎投遞!

★★你的工作內容有:

1) 客戶的每日信件、電話與FB等平台客服問題處理,並提供顧客解決方案
2) 每週統整顧客問題與反饋,維持與提升客服品質 ,且回報給相關團隊
3) 顧客問題的持續追蹤與回應,讓顧客有滿意的使用經驗
4) 維護客情關係,開發新客戶,使更多人使用buyandship優質的代運服務。

Requirements

▲JLPT N1 ▲認真細心有耐心,富有責任感以及高度服務的工作熱忱 ▲良好的溝通技巧及應對能力。 ▲以最有效率的方式,用最短的時間解決顧客需求 ▲開朗樂觀EQ高,態度積極

Salary

35K ~ 45K TWD/month

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Buyandship 台灣

台灣台北市松山區民生東路五段36巷8弄1號1樓

About us

Buyandship is a logistics startup that is breaking down barriers to cross-border e-commerce. Founded in Hong Kong, we have expanded our presence to include Singapore, Macau, and Taiwan, and will add more countries this year. Our members enjoy cheap shipping from their favorite shops in the US, Japan, Korea, China, and the UK, and get access to curated notices on discounts and great products. We need you, your ambition, and your drive to help Taiwanese break free and shop from wherever they want around the world.

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Team

Ricardo Davila
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