【公司簡介】

客戶是一家美國知名企業，主要專注於生產、銷售電動汽車以及太陽能板等綠色能源產品。他們的產品被廣泛認為是環保和高科技的，而且通過自有的充電站和網絡，提供可靠的充電服務，滿足顧客的需求。 該公司致力於推動環保交通和可再生能源，並通過創新的技術和設計，為顧客提供高品質產品和服務，他們在環保和技術領域的卓越表現，贏得了眾多獎項和殊榮，並成為了電動車領域的領先品牌。

🚩台北、新北、新竹、台中 - 皆有職缺

🔥彈性工時
🔥入職即享有15天年假
🔥員工認股計畫

⚡團隊管理經驗(10+人) MUST
⚡中英文精通 MUST

🔔職務內容🔔

The ideal candidate should be self-motivated, a team player, and have a positive attitude towards customer satisfaction. Since the role requires interaction with customers, the applicant should have both personality and technical skills. Strong communication skills are also necessary, both oral and written. If you are passionate about providing exceptional customer experiences, then this is a great opportunity for you.

The responsibilities of this role encompass engaging with clientele regarding maintenance and repair requirements while assisting in overseeing the Local Service Operation and providing technical guidance. This managerial position entails a practical approach towards achieving quarterly and monthly targets in various domains such as customers, personnel, operations, and finances.

• Customer-centric We prioritize customer satisfaction and expect you to exceed their expectations by monitoring service trends, identifying areas for improvement, and working with your team to establish effective standards and processes. Our customers are the driving force behind our brand, and it is crucial that we provide them with an unparalleled service experience to maintain their loyalty and position as industry leaders.
• As a team leader, it is expected that you prioritize the success of your team and actively engage in their growth and development. You should set a standard of open communication, active problem-solving, and a positive work environment. As a coach to your team, you must provide regular feedback, have a deep knowledge of their strengths and areas for improvement, and lead change to inspire them. Your responsibility also includes building a team of top talent and mentoring the next generation of leaders in the company.
• In this role, you will be responsible for overseeing every aspect of your service center's performance, ensuring continuous improvement to enhance team output and customer service. You must prioritize safety, efficiency, quality, and overall excellence in all decision-making. Financially, understanding the business, knowing the numbers, and achieving specific goals in productivity, quality, output, and cost, as well as revenue and margin, are essential. You must have technical acumen and develop a thorough understanding of all products, as well as service systems, processes, and procedures, while maintaining a passion for the company's mission, people, and customers.

✨所需條件✨

• Bachelor's or master's degree required.
• Minimum of 6 years of relevant experience.
• Expertise in customer service/sales fields.
• Experience in leading team of 10 or more people.
• Budget management experience.
• Demonstrated ability to effectively communicate with all levels of the organization and achieve objectives.
• Fluent in Mandarin and English.

• 1st Round: HR / Online interview
• 2nd Round: Peer Interview / On-site interview
• 3rd Round: Hiring / On-Site interview
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  • Email: [email protected]