Customer Experience, Customer Service Representative — Chinese/English Market 客戶體驗服務 (兼職/遠端)

CakeResume

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Job Description

Description

We hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to directly improve the CakeResume customer experience, and provide world-class customer service. We do this every day by solving complex business and technical problems with ingenuity and simplicity.

The Customer Experience, Customer Service Representative is a core member of CakeResume, who leverages the unique perspective into the customer experience as seen, and heard from CakeResume's communication channels.

The responsibilities of a Customer Experience, Customer Service Representative includes, (but is not limited to):

  • Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience.
  • Drive people, process, and initiatives to optimize the Customer experience end-to-end.
  • Deliver program quality improvements based on Customer feedback and core Customer Service performance measurements.

Critical Skills To Be Successful

  • Driver: Ability to successfully deliver end-to-end projects, working through obstacles along the way across multiple teams and organizations.
  • Problem Solver: Ability to utilize exceptional problem-solving skills to work through complex challenges.
  • Communicator: Ability to communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.
  • Skilled in building and maintaining relationships with different individuals.
  • Exemplary written and oral communications skills in Mandarin Chinese and English.

Requirements

Qualifications

  • Bachelor’s Degree
  • 1+ years of experience serving large scale services
  • 1+ years of experience improving customer experience through online 
  • 1+ years of experience working cross-functionally with product management, business development, and operational support teams

    Bonus Qualifications

    • Experience in operating online customer messaging and service softwares like Intercom, Zendesk etc.

    Salary

    160 ~ 180 TWD/hour

    Location

    Taipei city

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    CakeResume

    Taipei, Taiwan

    About us

    CakeResume is a world top online resume builder, and is also known as a marketplace that matches tech talent with innovative companies in Taiwan. Since launching in May 2016, we now manage nearly 400K talent profiles & 3K company profiles.

    CakeResume 是世界最好用的線上履歷編輯器之一,在台灣也已是知名科技人才招募平台。從 2016 年 5 月創立至今,已累積將近四十萬份履歷、三千多家企業刊登職缺。

    我們是一個活力滿滿的新創團隊,有程式開發、資料科學、網路行銷、商務開發與人力招募等不同專才的夥伴。歡迎您加入我們的成長旅途,一起從台灣邁向國際!

    Team

    Janice Lai
    Tina Lee
    Candice
    Gareth Cheng
    Sindy Chen
    丁丞旻
    Chun-Chun Hsieh
    Henry Wu
    Chunling Pan
    Trantor Liu

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