CakeResume is one of the fastest growing talent platforms across regions in APAC. Founded in 2016, CakeResume is backed by global investors, creating the one of the largest hiring marketplace for technology and business talent. Above all, we envision a world where great talents can meet great companies effectively and efficiently.

CakeResume is seeking highly-intelligent, high-judgment, self-motivated young talents who seek to make a difference with technology and become future industry leaders to join our team.

Responsibilities

Your main responsibilities include supporting CakeResume’s local/global users and helping resolve any platform-related questions. To do well in this role you need to be able to quickly learn new feature releases and be confident in helping the user with any support-related matter. Excellent communication and a customer-centric mindset are a must.You play an important role to create the best user experiences and are the link between the SaaS operations and product team, and users.

Who You Are

• Experience in customer support or customer success is a must.
• Strong communication skills in both Chinese and Indonesian. Able to respond, communicate with users and in a professional manner.
• You are a tech-savvy person and a quick learner. Have a passion for SaaS startups – eager to learn CakeResume’s products and services.
• Professional maturity – ability to operate effectively and work independently with self-discipline and minimal micro-managerial oversight.
• You can work a minimum of 3 days/week, including remote work over weekends.

Bonus Qualifications

• Strong communication skills in English.
• Experience in SaaS platforms or technical support is a plus.
• Familiar with CakeResume’s resume builder and user lifecycle, and understand CakeResume’s value.
• Familiar with customer support tools such as FreshChat and FreshDesk is a plus.

Please note we prefer applicants who are able to demonstrate your uniqueness as a candidate, one that can bring value to CakeResume in cover letter in English.

There are three main stages in our interview process:

1. Video call (30 mins - 1 hour screening)
2. Take-home exercise & review
3. Onsite interview (1 - 1.5 hours visiting)