Carousell Group is one of the world’s largest and fastest growing classifieds marketplace platforms across Southeast Asia, Taiwan and Hong Kong. Started in August 2012, Carousell Group began in Singapore and now has a leading presence in eight markets under the brands Carousell, Mudah, Chot Tot and OneKyat, serving tens of millions of monthly active users. Carousell Group is backed by Telenor Group, Rakuten Ventures, Naver and Sequoia Capital. Our mission is to inspire every person in the world to start selling and buying to make more possible for one another.

Carousell’s product managers lead this exciting mission by redefining what online classifieds can be—smart, convenient and community-focused. We constantly look at data and talk to our users to understand what they’re doing, thinking and feeling along their user journey and empathise with their needs. This user-centric approach guides us in crafting the best user experiences.

Payments

Our vision is for a world where selling and buying secondhand is a natural first choice for everyone. As more Carousell users transact online, the Payments team helps enable convenient, safe and secure transactions for both buyers and sellers. The team partners with multiple payment providers and aggregators across different countries, to give buyers maximum choice of convenient and safe payment methods (cards, wallets, card installments, recurring payments, BNPL) and to give sellers a convenient and predictable cashout experience.

About the role

We are looking for an experienced product manager to lead the Payments domain. You will play a hands-on role in partnering with payment providers/ aggregators, creating a world-class checkout and payment experience for buyers, payout experience for sellers, enabling seamless and transparent refunds, and reducing payment costs and failure incidents. The role will give you the unique opportunity to shape the vision for payments across the organization from an early stage and build payment products across 8 different countries in South East Asia.

You’ll partner with talented teams of Software Engineers, Designers, Data Scientists and Analysts, and other Product managers. The role reports to a Group Product Manager (reCommerce), and is based in Taipei.

You will:

• Define strategy and vision for Payments, working with other PMs and business stakeholders
• Combine usage data, market and user research, and industry best practises to understand the domain deeply and identify user problems and breakthrough opportunities
• Lead product discovery with designers, engineers and business stakeholders to identify and solve for user value, usability, technical and business risks.
• Transform user problems into validated solutions using technology, data science and analytics, support processes and marketplace policies.
• Ruthlessly prioritize, drive stakeholder alignment, proactively manage risks & dependencies.
• Drive product launches, partnering with business stakeholders to prepare high quality training plans, branding and marketing materials, and user communication.
• Measure impact of initiatives, decide and communicate success or failure, identify key learnings and integrate them in overall user, product & feature understanding.
• Attract, develop and retain the best product managers, who enjoy working in innovation, user-focused solutions, and thrive in a fast paced, fun environment
• Inspire the team to dream big and innovate to delight users
• Foster a culture of continuous improvement through mentoring, feedback and metrics
• Champion product management functional excellence

You have:

• User obsession and empathy.
• Focus on impact and results. You work on the right things and get them done.
• Drive and resourcefulness to persevere and overcome obstacles achieving challenging goals.
• Strong product and business judgement. Willingness and ability to take smart risks and fail forward.
• Track record of successfully solving complex and ambiguous problems.
• High integrity and ability to positively collaborate with others
• Ability to think, speak and write succinctly and clearly.
• Analytical skills to understand & generate insights from user data. Fluency querying and working with data.
• Familiarity with Agile development process and Rapid product development techniques, such as Design sprints, Story mapping and others
• 5+ years of industry experience, including 3+ years of Product Management experience, in the payments/ fintech domain
• Bachelor’s degree, with strong academic record, in Computer Science or a related field such as Math, Physics, Engineering, Finance, Economics, or Business Administration. Masters preferred.

Good to have:

• Experience working on C2C products
• Experience working in marketplaces