CATCHPLAY+線上影音 技術維運工程師 (需輪班)

CATCHPLAY

CATCHPLAY work environment photoCATCHPLAY work environment photoCATCHPLAY work environment photoCATCHPLAY work environment photo

Job Description

CATCHPLAY線上影音串流服務於2016年起服務台灣、印尼與新加坡的用戶,提供好萊塢強檔、獨立片商的電影以及優質/獨家的影集為核心,至今已有數百萬的會員。
你會在一個重視服務品質與使用者體驗的團隊中扮演客戶服務相關的技術支援的專家,從產品商業邏輯、服務監控,到建立常規性的監控測試需求,以及提出修正建議,以提高監控的準確度與效率。你也會投入AWS雲端應用平台技術問題的觀察與維護運作。你必須同時瞭解現行的產品商業邏輯以及支援客服前線團隊排除用戶觀影障礙,並且樂於追求技術上的精進,也能適時與UX、PM、RD、 Analyst以及Business端有互動和交流。
CATCHPLAY產品多元,目前服務支援的裝置包含:Web、iOS、Android、MiBox、MiTV、LG TV、Android TV、多款機上盒 (Android TV) 、LG TV (WEBOS) 、APPLE TV (TVOS) 等。

工作內容:
1.理解服務的商業邏輯與基礎技術架構,維運線上影音平台,協調各單位追蹤處理進度
2.協助台灣/印尼/新加坡合作夥伴、客戶服務團隊解決客戶端技術性問題,提升用戶端服務體驗
3.執行常規性服務測試,維持服務的穩定度並能提出產品改善建議
4.優化工作流程,報表製作及撰寫與更新相關技術文件
5.協同開發工程師至用戶處親訪以判定問題及障礙排除
6.監控AWS雲端應用平台異常問題判定及通報

Requirements

職缺條件:
1.須配合輪值日班(10:00~19:00) 與小夜班 (15:00~24:00)/每週輪值7天,可排休二日
2.二年以上系統維運經驗
3.網路/軟體產業工作相關經驗

Salary

38K ~ 43K TWD/month

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CATCHPLAY

台北市內湖區瑞光路480號10樓

About us

Founded in 2007, CATCHPLAY quickly became a major player in the movie entertainment business in Taiwan by providing a wide selection of films excelling in both quantity and quality. Over the years, CATCHPLAY has continued to distribute more than 30 films theatrically every year, an average of one movie every other week, and more than 100 titles for release on home videos, TV and digital platforms. Today, we are the largest independent distributor in Taiwan with a library of more than 2,000 titles, most of which CATCHPLAY owns all rights to exclusively.

Capitalizing on the digitalization of Taiwan’s pay-TV systems, CATCHPLAY launched CATCHPLAY HD Movie Channel in early 2013. Today it has about 1 million subscribers through partnerships with major pay-TV operators. Our diverse and wide range of content has made CATCHPLAY HD one of the most popular linear movie channels in Taiwan.

In 2014, in addition to distributing the movies CATCHPLAY loves, we embarked in earnest co-production and investment projects, venturing into content creation.

In addition to content aggregation, in 2015, CATCHPLAY established AsiaPlay Incorporated with the ambition of becoming the leading premium content service provider for movie lovers in Asia.

In March 2016, the CATCHPLAY+ service platform made its pilot launch in Taiwan in partnerships with major telecommunication operators and device manufacturers. In June 2016, the service platform launched in Indonesia, collaborating with market leaders IndiHome, Telkom Indonesia. This was followed by expanded partnerships with Telkomsel, Indosat and First Media, and in Singapore, collaboration with the market’s leading telecommunication operator, StarHub.

Today, CATCHPLAY Media Holdings Group owns two distinct companies – CATCHPLAY Incorporated, and AsiaPlay Incorporated – with involvement from production, distribution, linear movie channel operation and both content aggregation and platform operation for digital entertainment services.

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CATCHPLAY於2007 年成立,是全球性的娛樂媒體公司,致力於提供最新穎、最時尚的整合性娛樂影音服務給消費者和各企業。主要服務內容包含院線發行、CATCHPLAY+線上影音服務、數位內容製作及授權等。

CATCHPLAY是全台灣少數成功垂直整合上中下游的娛樂媒體公司。從電影發行、授權、到數位內容,使CATCHPLAY於經營上極具競爭優勢。能用最少的資源,換取最大的產值綜效,在任何時候靈活與精準的提供創新數位影音服務。

CATCHPLAY發行規模全台第一,在院線票房與DVD發行上都具有絕對優勢。而在數位影音內容上,更率先與台灣主要電信業者、數位寬頻業者、手機電視品牌大廠進行深度合作。同時,亦積極經營CATCHPLAY+數位影音服務,提供B2C的影音串流服務,深受消費者肯定。伴隨公司全球性業務成長,CATCHPLAY 除將固守台灣,也將逐步朝大中華、亞太地區與邁向世界發展,成為真正具有全球影響力的全球性娛樂媒體公司。

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Lin Byron
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