1) Listening and handling to customer feedback, and making customers feel involved and important.
2) Resolving customers' inquiries and requests.
3) Follow Customer Service SOP to keep good customer relationships.
4) Master and well-trained in tackling all customers feedback. Providing support to all customers cases via various channels (eg calls, email, live chat, social media etc). Following-up cases and gathering feedback for improvement in order to offer best shopping experiences to customers.
5) Maintaining good quality of customer service SOP and process,improve customer service.
6) Preparing reports and managing customer feedback database for improvement.


1. 顧客反應訴求聆聽與處理。
2. 門市/線上會員活動與資格諮詢，協助線上訂單建立或修改。
3. 按客服作業流程提供客戶服務，並維護客戶關係。
4. 負責處理各種平台（如電話,電郵,通訊軟體與社交媒體等）的顧客諮詢,意見問題及退換貨服務等，即時跟進並了解顧客需求，以提供做好的服務。
5. 優化顧客服務作業品質與流程效率並提出改善建議和提升客戶服務水平的方法。
6. 製作彙整相關報表與管理客服回饋內容，彙整出顧客需求以持續改善提升。

1.  Preferably with at least 2 years of customer service experience in a retail brand or e-commerce
2.Quality communication and presentation skills.
3. Communicate well with customers and build a relationship, ability to read customer needs.
4.Patience, responsible, high-efficiency work, detail-oriented and responsible working attitude; ability to handle pressures. Execution determines a person's. independent working capable.
5.Pay attention to manners, maintain good interpersonal relations
6. Good verbal and written in English and Mandarin will be an advantage. TOEIC 650+

1.具有兩年客服相關經驗在零售品牌或電商市場
2.有良好溝通及簡報能力，能愉快的與客戶交流，建立信任關係，能迅速洞察客人需求從而提供精準的服務
3.有耐心負責任、效率高、做事重視細節、抗壓性足夠、具高度執行力並能獨立作業
4.談吐大方、儀態端正、注意禮節和重視人際關係
5.具良好的中英口語與文字表達能力者優先考慮

筆試+面談