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As Director of Operations, you will lead the company in building a high performance workculture underscored by team engagement and operating efficiency.
This role will report to the CEO, and you will work closely with company leaders to strategize and develop plans that usher in new levels of productivity and growth at citiesocial.
Key Objectives and Responsibilities (begin with 2-3 areas, then scaled over time)
Ensure effective daily operations of the business while identifying and implementing process improvements that maximize operating efficiency and focus resources on high yield initiatives. You will own the roadmap for maximizing operating yield and regularly align strategy and objectives with the executive team.
Develop and implement business intelligence tools and processes that provide visibility on progress against goals and business insights that inform decision making
Work closely with HR and department leads to grow talent density by implementingtalent recruitment and development best practices
Work closely with customer service and logistics teams in designing and implementing strategies and tools that exceed customer expectation and strengthen brand value
Bonus: work closely with finance and accounting to optimize return on capital and achieve financial goals
Key Attributes That Promote Success
Fast learner--The company hopes you will eventually grow responsibilities to own all back office functions. Your grasp of key processes in each department directly affects your ability to lead team members in achieving operating objectives.
Problem solver--The role requires you to consistently analyze root causes of operating issues and address these issues at its core. Your ability to work with uncertainty and independently research/develop solutions will be key to your success. Your fluency with global best practices and software solutions will also greatly enhance your achievement.
Exceptional communicator--Many of the process improvements you aim to implement will require considerable education and coordination across teams. Your ability to align objectives and facilitate uptake will greatly streamline your efforts.
Strategic and analytical thinker--You will be most successful in this role if you’re able to sift through operational noise while synthesizing cross-functional data/feedback to develop and implement solutions that align with strategic goals of the company.
citiesocial 的願景是讓⽤戶透過我們與其理想生活連結，逐步邁向心中的理想型態，創造⽇常生活中更多的成就與滿足。我們透過前衛的選品、使用者導向的行銷溝通及敏捷的平台開發，提供消費者更有價值的購物經驗，打造發現新好商品的穩固橋樑。citiesocial 於 2011 年成立，至今累積60萬名忠實會員，每月造訪人次數百萬。
Product Blog: medium.com/citiesocial-product-blog
citiesocial 主要銷售世界各地精選居家、3C 與時尚配件商品，多數商品為 citiesocial 獨家銷售。