About the role
Report to the COO.
Number of reports: 1

What you’ll do

You will accomplish day-to-day goals that provide superior logistic operations and experience for our customers.

• Assess goods importation requirements (e.g. packaging material, tariffs, freight, terms of trade) and ensure government compliance by preparing the relevant paperwork (e.g. application of inspection reports).
  
• Optimize transportation of goods from overseas vendors’ warehouses by balancing speed, cost, carrier quality and ensure smooth customs processing.
• Accurately estimate transportation (from overseas to Taiwan) costs, import tax and duties, local transportation and warehouse storage fees.
• Manage smooth inbound and outbound logistics processes (including product returns and exchanges) with 3rd party logistic providers, with a focus on enhancing brand image and customer experience.
• Represent the function in cross-team meetings to discuss customer-related projects.

You are data-driven. You will track metrics to quantify customer satisfaction and continuously improve performance.

• Effectively use existing and implement new tools to help draw valuable customer insights.
• Identify, maintain and analyze relevant data to monitor and improve performance.
• Work with the customer experience team to collect, manipulate and analyze customer feedback data and continuously explore opportunities to improve customer experience.

You will serve as the voice of our customers to the rest of the organization and collaborate on improvement projects.

• Identify, summarize and share customer insights with other functions (e.g. Customer Experience, Merchandising, Marketing and Vendor Management) in an effort to increase customer satisfaction and in turn, reduce churn.
• Through data, you will uncover customer pain points and recommend solutions to improve the overall customer experience in an impactful way.

Required

• 4+ years of relevant work experience .
• Proficient in Chinese Mandarin.
• Data-oriented.
• Strong problem solving and communication skills.
• Ability to think strategically, lead and manage a team.

Preferred

• Previously worked in a startup environment.
• Prior experience with merchandising B2C business models (e.g. purchasing, inventory, logistics).

Benefits

What it’s like working at citiesocial.

• Competitive salary.
• Semi-remote working policy (2 work from home days every week).
• A bright and comfortable office located 3 min walk from MRT Zhongxiao Xinsheng station.
• 8 paid days of 放空假 (in addition to the requirements stipulated by Taiwan labor law)
• Annual professional development and health check stipend.
• Annual performance and birthday bonuses.
• Employee discounts on citiesocial.
• National Health Insurance and labor insurance.
• Events including monthly happy hours, holiday party & gift exchange, and more!
• Opportunity to work with highly talented members and work collaboratively in an open, flexible, and fun startup environment.

Note that this is not a remote position. Please only apply if you can work in our Taipei office. We provide ARC and work sponsorship for the right candidate.

citiesocial is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.