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Customer Support Engineer 客戶支援工程師
Job updated 3 months ago
Job Description
- 1.Proactive in high service quality, mitigation partner and customer in products testing and troubleshooting.
主動提供品質服務，緩解客戶及合作夥伴在產品測試與障礙排除方面的問題 - Introduction, demonstration, training, and promotion of products to either existing customers and partners or new potential guests.
向現有客戶和合作夥伴或新的潛在顧客介紹、展示、訓練，以及產品推廣。 - Communicate with the PM, handle customer issues, and conduct basic product training for the sales team.
與PM進行溝通，處理客戶問題，以及對業務團隊進行產品的基礎訓練。 - To carry out preliminary mitigation suggestions on immediate attack events and do an escalation and inform the other team if necessary.
對即時攻擊資安事件進行初步的緩解建議，必要時向其他團隊反應及通知 - Handle the product issues from customers and partners, and assist them in solving product related technical issues.
處理客戶及合作夥伴有關產品的問題，協助解決產品相關的技術問題。 - Write technical documents for customer and partner training, such as the console handbook, routine operational handbook, troubleshooting process docs, etc.
撰寫客戶和合作夥伴訓練的技術文件，如：主控台手冊、操作手冊、故障處理流程說明文件等。
Requirements
- High EQ, Good communication skills, detail-oriented, and well-organized.
高EQ，善於溝通，注重細節，做事有條理 - High self-discipline in follow-up on jobs.
在任務進度上具備高度自律的特質 - Possess a proactive character
具有積極進取的特質 - Good at IT technology and cybersecurity know-how with a growth mindset.
擅長IT技術和資安知識，具備持續精進的思維。 - Familiarity with cybersecurity products and features if knowing the EDR-related products will be better.
熟悉網絡安全產品和特性，如了解EDR相關產品則佳。 - Those with cybersecurity diagnosis or isolation analysis ability are given priority. 具有網絡安全診斷或隔離分析能力者優先錄取。
700,000 ~ 1,000,000 TWD / year
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About us
奧義智慧 (CyCraft) 是世界領先的 AI 資安科技公司，企業總部設立於臺灣，並在日本、新加坡設有海外子公司。奧義智慧以創新 AI 技術自動化資安防護，內建端點 EDR、情資 CTI、網路 TIG 並整合建構新一代 AI 資安戰情中心，獲得逾五十個政府機關、警政、國防單位，以及三成金融機構、數十家高科技與關鍵領域龍頭企業的信賴，市佔率國內第一。
2021 年奧義智慧為權威機構 Gartner 所發表的《大中華區 AI 新創公司指南》中，唯一入選代表性企業的資安科技公司，此外，亦獲 IDC Perspective 收錄在其《Intelligence-led Cybersecurity》AI 驅動資安特別案例研究報告中。從端點到網路、從調查到阻擋、從自建到託管，CyCraft AIR 涵蓋企業安全所需的一切面向，遵循 F/A/S/T 量化指標，提供客戶主動防禦，達到「威脅，視可而止」。
【全球據點】台北總部 (板橋遠東通信園區)、日本東京、新加坡
【國際通路】日本、新加坡、泰國、馬來西亞 、菲律賓、印尼、越南等
【獲獎肯定】
●美國 MITRE ATT&CK 2019 評測最佳偵測告警能力
●日本 Interop Tokyo 2020 評鑑資安類最大賞
●科技部 2019 年臺灣 10 家最酷科技新創
●國際 ISO27001:2013 資安標準認證
●國際 FIRST 資安組織認證企業會員
●國際 Cybersecurity Excellence Awards 2020 資安卓越獎共 28 個獎項
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