Customer Support Engineer 客戶支援工程師

Job updated about 1 month ago

Job Description

  1. 1.Proactive in high service quality, mitigation partner and customer in products testing and troubleshooting.
    主動提供品質服務,緩解客戶及合作夥伴在產品測試與障礙排除方面的問題
  2. Introduction, demonstration, training, and promotion of products to either existing customers and partners or new potential guests.
    向現有客戶和合作夥伴或新的潛在顧客介紹、展示、訓練,以及產品推廣。
  3. Communicate with the PM, handle customer issues, and conduct basic product training for the sales team.
    與PM進行溝通,處理客戶問題,以及對業務團隊進行產品的基礎訓練。
  4. To carry out preliminary mitigation suggestions on immediate attack events and do an escalation and inform the other team if necessary.
    對即時攻擊資安事件進行初步的緩解建議,必要時向其他團隊反應及通知
  5. Handle the product issues from customers and partners, and assist them in solving product related technical issues.
    處理客戶及合作夥伴有關產品的問題,協助解決產品相關的技術問題。
  6. Write technical documents for customer and partner training, such as the console handbook, routine operational handbook, troubleshooting process docs, etc.
    撰寫客戶和合作夥伴訓練的技術文件,如:主控台手冊、操作手冊、故障處理流程說明文件等。

Requirements

  1. High EQ, Good communication skills, detail-oriented, and well-organized.
    高EQ,善於溝通,注重細節,做事有條理
  2. High self-discipline in follow-up on jobs.
    在任務進度上具備高度自律的特質
  3. Possess a proactive character
    具有積極進取的特質
  4. Good at IT technology and cybersecurity know-how with a growth mindset.
    擅長IT技術和資安知識,具備持續精進的思維。
  5. Familiarity with cybersecurity products and features if knowing the EDR-related products will be better.
    熟悉網絡安全產品和特性,如了解EDR相關產品則佳。
  6. Those with cybersecurity diagnosis or isolation analysis ability are given priority.
  7. 具有網絡安全診斷或隔離分析能力者優先錄取。
4
1 years of experience required
700,000 ~ 1,000,000 TWD / year
Optional Remote Work
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About us

奧義智慧 (CyCraft) 是世界領先的 AI 資安科技公司,企業總部設立於臺灣,並在日本、新加坡設有海外子公司。奧義智慧以創新 AI 技術自動化資安防護,內建端點 EDR、情資 CTI、網路 TIG 並整合建構新一代 AI 資安戰情中心,獲得逾五十個政府機關、警政、國防單位,以及三成金融機構、數十家高科技與關鍵領域龍頭企業的信賴,市佔率國內第一。


2021 年奧義智慧為權威機構 Gartner 所發表的《大中華區 AI 新創公司指南》中,唯一入選代表性企業的資安科技公司,此外,亦獲 IDC Perspective 收錄在其《Intelligence-led Cybersecurity》AI 驅動資安特別案例研究報告中。從端點到網路、從調查到阻擋、從自建到託管,CyCraft AIR 涵蓋企業安全所需的一切面向,遵循 F/A/S/T 量化指標,提供客戶主動防禦,達到「威脅,視可而止」。

【全球據點】台北總部 (板橋遠東通信園區)、日本東京、新加坡

【國際通路】日本、新加坡、泰國、馬來西亞 、菲律賓、印尼、越南等

【獲獎肯定】

●美國 MITRE ATT&CK 2019 評測最佳偵測告警能力

●日本 Interop Tokyo 2020 評鑑資安類最大賞

●科技部 2019 年臺灣 10 家最酷科技新創

●國際 ISO27001:2013 資安標準認證

●國際 FIRST 資安組織認證企業會員

●國際 Cybersecurity Excellence Awards 2020 資安卓越獎共 28 個獎項



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