• Monitor multiple chat dashboards;

• Handle end users’ queries in live chat and ensure prompt response;

• Inform end-users in the live chat about any service irregularity;

• Resolve any end-users’ disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the first line customer support is required;

• Sustain discipline in the live chat;

• Verify and ensure the quality of clients’ service from the end user’s perspective;

• Communicate with operators and handle incoming requests via e-mail and trouble ticketing system and any other system trained;

• Perform initial technical investigation basing on the information in the office and game server logs, kibana and systems trained;

• Mediate between technical department and operators and to keep operators informed about any service irregularities;

• Follow response and resolution times assigned for the requests;

• Provide resolutions of the investigated cases to the Company clients around the world;

• Cooperate with every level of technical support of the Company around the world;

• Work in team with colleagues from all over the world, which improves the language skills and to view things in an international perspective.

• TOEIC 860 or above / IELTS 7 or above

• Excellent customer service orientation and communication skills

• Good time management skills

• Stress tolerance and attention to details

• High level of self-confidence and the ability to make decisions independently

• Gaming background and rotation experience is a plus

• Experience in providing customer support service is a plus

• R.O.C passport holder

• Monthly salary above NT$40,000 (might be higher depends on the skill set etc.);

• No overtime and paid annual leave 80H;

• 1 full month training;

■公司福利：

月休8天，國定假日上班兩倍薪資

一年10天特休