Job Description

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

THE ROLE

We are looking for an Account Manager to join our team. This is a rare opportunity to become a founding and critical member of a rapidly growing, well-funded startup. You’ll be liaising with city's most highly regarded restaurants. Your role will involve cultivating existing restaurant relationships and helping them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.

The role will involve :

  • Managing a portfolio of key restaurants with focus on building relationships and increasing profitability
  • Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential
  • Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)
  • Adhere to internal processes to streamline administrative support
  • Being the face of Deliveroo to the restaurant industry

Requirements

  • 5 years working experience, ideally in a commercial environment where you have to deal with many clients / customers
  • Good knowledge of the restaurant industry
  • You must be outgoing and a strong communicator whether face to face, through phone or email
  • You must be commercially minded and results oriented
  • Excellent attention to detail
  • Ability to create and maintain relationships
  • Demonstrate experience using Microsoft Office tools and related project / program management applications to drive best practice
  • You must be a self-starter and well organised. If you don't have that, you won't excel here

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Deliveroo 戶戶送

台北市中山區南京東路三段170號

About us

We're five years in, and along the way our team has taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that's just what we're like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free for all Friday lunches.

It's a formula that's working too we're bringing great food to customers in 12 countries and over 200 cities.

Deliveroo 是一間致力於改變世界對於食物外送概念的新創公司,在Deliveroo,我們送的不再只是簡單的雞肉炒麵或是普通的宵夜,我們把你最愛的當地餐廳,或是約會餐廳,甚至是一個晚餐派對的餐點送到你手中!

Deliveroo目前已經成立五年的時間,在這段日子裡,我們的團隊已經構思出上百種概念。例如:成立Deliveroo專屬的訂製款廚房以及餐廳,利用當地最優質的食材提供餐點。我們利用專屬的訂製餐廳來確保能提供最好的餐點品質給所有的客人,不管他們住在哪兒!

在Deliveroo裡,我們並不妥協安於現狀,永遠都有在挑戰創新。我們不拘泥於傳統,在這裡,不止提供一個步調快速的工作環境,而且鼓勵你嘗試各種創意! 辦公室裡的氣氛永遠充滿活力,而且有效率! 甚至,我們每周五還提供免費的午餐!
目前為止,我們已經在12個國家超過200個城市提供服務!

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