Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

THE ROLE

We are looking for an Account Manager to join our team. This is a rare opportunity to become a founding and critical member of a rapidly growing, well-funded startup. You’ll be liaising with city's most highly regarded restaurants. Your role will involve cultivating existing restaurant relationships and helping them increase their online sales. This is an excellent role for a commercial and outgoing individual who enjoys building and maintaining relationships.

The role will involve :

• Managing a portfolio of key restaurants with focus on building relationships and increasing profitability
• Driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential
• Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)
• Adhere to internal processes to streamline administrative support
• Being the face of Deliveroo to the restaurant industry

Requirements

• 5 years working experience, ideally in a commercial environment where you have to deal with many clients / customers
• Good knowledge of the restaurant industry
• You must be outgoing and a strong communicator whether face to face, through phone or email
• You must be commercially minded and results oriented
• Excellent attention to detail
• Ability to create and maintain relationships
• Demonstrate experience using Microsoft Office tools and related project / program management applications to drive best practice
• You must be a self-starter and well organised. If you don't have that, you won't excel here