Customer Service Associate 客服專員

Job Description


We are looking for Customer Service Associates. This is an opportunity to become a founding and critical member of a rapidly growing startup. You will be directly responsible for the on-time delivery of food from Taiwan’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

Your role will include but not limit to:

  • Monitoring orders placed via Deliveroo up to completion
  • Liaising with different teams to ensure orders run smoothly
  • Providing feedback to relevant teams to help improve our customer experience
  • Responding to customer requests via telecommunications
  • Investigating and resolving customer complaints and queries


  • Diploma or above in any disciplines
  • Customer-oriented attitude with good telephone manner as well as problem solving skills
  • Excellent skills in English and Chinese, proficiency in English and Chinese word-processing
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Fast learner and good time management
  • Self-motivated, hardworking with strong sense of responsibility
  • Working experience in customer service sector is an advantage
  • Availability on weekends




  • 確保所有於戶戶送的外送能順利送達並完成任務
  • 接聽所有客戶,外送員以及合作餐廳的電話,並協助問題解決
  • 協助外送員以及合作餐廳之間的合作,確保所有餐點都能順利送到客戶手中
  • 與其他團隊部門合作,並提供所有相關客服問題狀態,以協助提升服務品質
  • 分析探討所有客訴以及客服需求,並提出有效解決方案
  • 回覆所有客服電話以及電子郵件,提供有效處理方式


  • 繁體中文商用書寫以及溝通能力
  • 熟悉大台北的各大餐廳以及其餐飲文化
  • 具客服經驗且能提供最高品質客戶服務
  • 可於步調快速的公司內有效管理多重事務,並設立優先順序於時效內完成
  • 擅於使用電話以及電子郵件聯繫並具備良好的言語溝通能力
  • 能快速找到問題的原因並且提出有效解決方案
  • 能接受彈性的上班時間,包括國定假日及平日晚上

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Deliveroo 戶戶送


About us

We're five years in, and along the way our team has taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that's just what we're like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free for all Friday lunches.

It's a formula that's working too we're bringing great food to customers in 12 countries and over 200 cities.

Deliveroo 是一間致力於改變世界對於食物外送概念的新創公司,在Deliveroo,我們送的不再只是簡單的雞肉炒麵或是普通的宵夜,我們把你最愛的當地餐廳,或是約會餐廳,甚至是一個晚餐派對的餐點送到你手中!


在Deliveroo裡,我們並不妥協安於現狀,永遠都有在挑戰創新。我們不拘泥於傳統,在這裡,不止提供一個步調快速的工作環境,而且鼓勵你嘗試各種創意! 辦公室裡的氣氛永遠充滿活力,而且有效率! 甚至,我們每周五還提供免費的午餐!

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