RESPONSIBILITIES

We are looking for Customer Service Associates. This is an opportunity to become a founding and critical member of a rapidly growing startup. You will be directly responsible for the on-time delivery of food from Taiwan’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

Your role will include but not limit to:

• Monitoring orders placed via Deliveroo up to completion
• Liaising with different teams to ensure orders run smoothly
• Providing feedback to relevant teams to help improve our customer experience
• Responding to customer requests via telecommunications
• Investigating and resolving customer complaints and queries

REQUIREMENTS

• Diploma or above in any disciplines
• Customer-oriented attitude with good telephone manner as well as problem solving skills
• Excellent skills in English and Chinese, proficiency in English and Chinese word-processing
• Ability to use multiple systems and multitask in a fast-paced environment
• Ability to quickly assess a situation and problem solve to point of resolution
• Fast learner and good time management
• Self-motivated, hardworking with strong sense of responsibility
• Working experience in customer service sector is an advantage
• Availability on weekends

客服專員

戶戶送的客服專員，你將會負責戶戶送所有合作餐廳的食物能準時送達至所有客人的手中。
如果你認為自己是一位積極，主動，且負責任的求職者，希望能找到一個有挑戰又充滿發展性的機會，這將會是一個最佳選擇!

工作內容

• 確保所有於戶戶送的外送能順利送達並完成任務
• 接聽所有客戶，外送員以及合作餐廳的電話，並協助問題解決
• 協助外送員以及合作餐廳之間的合作，確保所有餐點都能順利送到客戶手中
• 與其他團隊部門合作，並提供所有相關客服問題狀態，以協助提升服務品質
• 分析探討所有客訴以及客服需求，並提出有效解決方案
• 回覆所有客服電話以及電子郵件，提供有效處理方式

工作技能

• 繁體中文商用書寫以及溝通能力
• 熟悉大台北的各大餐廳以及其餐飲文化
• 具客服經驗且能提供最高品質客戶服務
• 可於步調快速的公司內有效管理多重事務，並設立優先順序於時效內完成
• 擅於使用電話以及電子郵件聯繫並具備良好的言語溝通能力
• 能快速找到問題的原因並且提出有效解決方案
• 能接受彈性的上班時間，包括國定假日及平日晚上