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Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.
We’re five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.
And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to sink your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.
It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and 200 cities.
The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish. As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. This role is about helping our Taiwan market achieve the step changes required to become the world-leader in food delivery. Reporting to the Head of Operations- you will have full ownership over rider Support and Engagement - and is pivotal in driving the business forward in the Taiwan market. You need to be constantly innovating and iterating on processes within the department in order to drive efficiencies and improve the quality of service we provide to riders.It demands an analytical, people-centric and entrepreneurial leader with a track-record of managing large teams. Deeply embedded within the operations processes of Deliveroo in Taiwan, Operations Project is central to our continued success through its impact on rider retention, the prompt activation of riders and the quality of support the riders receive.
Your responsibilities will include:
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