Operations Project Manager

Deliveroo 戶戶送

Job Description

WHY DELIVEROO?

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re five years in, and along the way our team have taken hundreds of ideas from brainstorms to global roll-outs, like Deliveroo Editions – bespoke kitchens designed to host a locally-curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food-scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food-inspired challenges to sink your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast-paced and blow off steam with free-for-all Friday lunches.

It’s a formula that’s working too – we’re bringing great food to customers in 12 countries and 200 cities.

THE ROLE

The Operations function is at the heart of the business – we ensure a seamless delivery service for customers, from start to finish. As we continue phenomenal growth, the challenge to operate sustainably becomes ever harder. This role is about helping our Taiwan market achieve the step changes required to become the world-leader in food delivery. Reporting to the Head of Operations- you will have full ownership over rider Support and Engagement - and is pivotal in driving the business forward in the Taiwan market. You need to be constantly innovating and iterating on processes within the department in order to drive efficiencies and improve the quality of service we provide to riders. It demands an analytical, people-centric and entrepreneurial leader with a track-record of managing large teams. Deeply embedded within the operations processes of Deliveroo in Taiwan, Operations Project is central to our continued success through its impact on rider retention, the prompt activation of riders and the quality of support the riders receive.

RESPONSIBILITIES

Your responsibilities will include:

  • Leading and coaching our new process optimisation team
  • Leading a team - introduce robust management processes and lead from the front
  • Collaborating across the department and the wider business to roll out new processes
  • Improving our service levels by continually seeking efficiency gains
  • Fostering an environment of progression and continuous improvement

REPORTING LINE

  • Reports into:
    • Head of Operations Taiwan
  • Direct Reports:
    • Team of 1-2 Associates

REQUIREMENTS

  • We are looking for someone with at least 4-5 years of operations management, or consulting experience, with experience of managing large, multi-cultural teams.
  • An attitude to ground your decision-making in data; you will combine your excellent analytical capabilities with strong business acumen to ensure you’re always working on the most impactful projects
  • Strong data analytics skills, you’ll be able to interpret and present data to various audiences and translate quantitative findings into action plans.
  • Process driven mentality and sound business judgment through analytical thinking.
  • Proven operational and analytical experience previously.
  • Strong problem solving and analytical skills with great attention to detail.

You'll Also Need To Be

  • Inquisitive, curious and ready to challenge the status quo in a very fast-paced working environment.
  • A confident critical-thinker that can jump into different problems and come up with tactical recommendations.
  • Driven by impact and want to make change now – this is about prioritising correctly, making constant, quick iterations in real time to improve the business rather than build 5 year strategies.
  • Happy doing some number-crunching – it's important to be able to quickly identify issues, inefficiencies and how big these might be. You'll need strong problem solving and analytical skills with great attention to detail.
  • Experienced in hiring and building great teams on a large scale.
  • Able to thrive in a fast-paced environment, whilst keeping calm and composed at the same time (particularly during a crisis).
  • Confident in your communication skills with the ability to influence stakeholders across the organisation.
  • Strong enough with stats and excel to separate the signal from the noise (as a lot of what we do is tested against the real world straight away).

Salary

60K+ TWD/month

Share this Job

Please Sign in or Register to get your personal invite link.

Deliveroo 戶戶送

台北市中山區南京東路三段170號

About us

We're five years in, and along the way our team has taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live. And that's just what we're like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out-of-the-box thinking is actively encouraged and we move quickly to make great ideas happen. We're energetic, fast-paced and blow off steam with free for all Friday lunches. It's a formula that's working too we're bringing great food to customers in 12 countries and over 200 cities. Deliveroo 是一間致力於改變世界對於食物外送概念的新創公司,在Deliveroo,我們送的不再只是簡單的雞肉炒麵或是普通的宵夜,我們把你最愛的當地餐廳,或是約會餐廳,甚至是一個晚餐派對的餐點送到你手中! Deliveroo目前已經成立五年的時間,在這段日子裡,我們的團隊已經構思出上百種概念。例如:成立Deliveroo專屬的訂製款廚房以及餐廳,利用當地最優質的食材提供餐點。我們利用專屬的訂製餐廳來確保能提供最好的餐點品質給所有的客人,不管他們住在哪兒! 在Deliveroo裡,我們並不妥協安於現狀,永遠都有在挑戰創新。我們不拘泥於傳統,在這裡,不止提供一個步調快速的工作環境,而且鼓勵你嘗試各種創意! 辦公室裡的氣氛永遠充滿活力,而且有效率! 甚至,我們每周五還提供免費的午餐! 目前為止,我們已經在12個國家超過200個城市提供服務!

See more

Learn more

Similar Jobs

【月薪60K起】Global Marketing Specialist 國際市場行銷專員

MixerBox - Full-timeMid-Senior level60K ~ 60K TWD/monthUpdated 3 months ago

Regional Marketing Lead (TW & HK)

Growth Marketer Academy - Full-timeMid-Senior level800K ~ 1.1M TWD/yearUpdated 2 months ago

Content Operation Manager

Verizon Media - Full-timeMid-Senior level40K+ TWD/monthUpdated about 2 months ago

集團會員經營-資深產品行銷(數數發中心, DDT)

Cathay Financial Holdings 國泰金控 - Full-timeAssociate30K ~ 90K TWD/monthUpdated about 2 months ago

CakeResume Job Search

Tens of thousands of jobs listings. Salary transparency. Accurate and instant search experience.

Other Popular Jobs at Deliveroo 戶戶送

Marketing & Business Development Jobs

Regional Account Manager

Full-timeMid-Senior levelUpdated about 1 month ago

Account Manager

Full-timeMid-Senior levelUpdated about 1 month ago

Commercial City Lead Intern

Full-timeMid-Senior levelUpdated about 1 month ago

Business Development Manager

Full-timeMid-Senior levelUpdated about 1 month ago

Business Strategy Manager

Full-timeMid-Senior levelUpdated about 1 month ago

Management Jobs

Operations Projects Associate

Full-timeAssociate40K+ TWD/monthUpdated about 1 month ago

Operations Engagement Associate

Full-timeAssociate40K+ TWD/monthUpdated about 1 month ago

Head of Operations

Full-timeDirectorUpdated about 1 month ago

Customer Service Jobs

Customer Service Associate 客服專員

Full-timeAssociate25K ~ 45K TWD/monthUpdated about 1 month ago

Executive Jobs

General Manager Taiwan

Full-timeExecutiveUpdated about 1 month ago