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IT Operations Center System Engineer – Shift (IT 系統維運工程師-輪班制)
Job Description
• Fault handling and escalation for IT system (Server / MSSQL)
• Drive resolutions with other IT support team in a prompt manner
• Ensure all client communication channels are functional and attend to 3 shifts all year around.
• Is vigilant to all security risks and breaches
• Manage and maintain the IT monitoring systems
• Identify issues suitable for entry in the company’s knowledge base
• Provide excellent customer services to both internal and external parties
• Participate in a flexible rotation shift all year round
• Complete assigned projects
• 負責監控系統資料及相關維運管理
• 評估及協助解決Server端的問題 (IIS/ Web/ Storage/ MS SQL)
• 即時反應用戶端的需求，以提供優質的客戶服務
• 開發自動化維運及監控系統，以提升運作效能
• 參與公司內部專案合作
• 維運文件更新編寫
• 需配合3班輪班制
• 加分條件: 英文能力 TOEIC 500以上. Microsoft Certified 證照 (Server and/or SQL).
Requirements
• Relevant Degree or post-secondary education (Ex. BSc IT / IS)
• Basic understanding of Network infrastructure, IT system monitoring tools and service management concepts
• ITIL V3 certification would be a bonus
• Microsoft Certified IT Professional or Microsoft Certified Solutions Expert would be a bonus
• Any modules or certification covering Microsoft SQL 2008 / 2012 / 2014 would be an asset
• Language skill required: English (intermediate level for listening / speaking / reading / writing)
• 具責任感，樂觀積極，勇於學習
• 具良好的人際溝通能力，擅於分析解決問題
• 具工作熱忱，樂於團隊合作
• 熟悉SQL資料庫操作與管理，具MS SQL證照尤佳
• 具英文TOEIC證照尤佳
About us
Our mission is to provide the most innovative, reliable, and efficient technical services to our customers while supporting an immersive online entertainment experience.
經營理念
Core Value(核心價值):
1. Proactive(主動積極 ):We take the initiative to make things happen
2. Integrity(誠信):We always do the right thing, not the easy thing.
3. Innovation(創新):Good is never enough. We always seek newer and better ways
4. Enthusiasm(熱忱 ):We tackle all challenges without hesitation, and always maintain a positive outlook.
5. Multi Culture Collaboration(文化融合):We ensure a harmonious working relationship, working together as one global team to achieve a common goal regardless of race, gender, or nationality.
