IT Operations Center System Engineer – Shift (IT 系統維運工程師-輪班制)

Job Description

• Fault handling and escalation for IT system (Server / MSSQL)
• Drive resolutions with other IT support team in a prompt manner
• Ensure all client communication channels are functional and attend to 3 shifts all year around.
• Is vigilant to all security risks and breaches
• Manage and maintain the IT monitoring systems
• Identify issues suitable for entry in the company’s knowledge base
• Provide excellent customer services to both internal and external parties
• Participate in a flexible rotation shift all year round
• Complete assigned projects
• 負責監控系統資料及相關維運管理
• 評估及協助解決Server端的問題 (IIS/ Web/ Storage/ MS SQL)
• 即時反應用戶端的需求,以提供優質的客戶服務
• 開發自動化維運及監控系統,以提升運作效能
• 參與公司內部專案合作
• 維運文件更新編寫
• 需配合3班輪班制
• 加分條件: 英文能力 TOEIC 500以上. Microsoft Certified 證照 (Server and/or SQL).


• 2 or more years’ experiences in a Technical Support or similar role
• Relevant Degree or post-secondary education (Ex. BSc IT / IS)
• Basic understanding of Network infrastructure, IT system monitoring tools and service management concepts
• ITIL V3 certification would be a bonus
• Microsoft Certified IT Professional or Microsoft Certified Solutions Expert would be a bonus
• Any modules or certification covering Microsoft SQL 2008 / 2012 / 2014 would be an asset
• Language skill required: English (intermediate level for listening / speaking / reading / writing)
• 具責任感,樂觀積極,勇於學習
• 具良好的人際溝通能力,擅於分析解決問題
• 具工作熱忱,樂於團隊合作
• 熟悉SQL資料庫操作與管理,具MS SQL證照尤佳
• 具英文TOEIC證照尤佳

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About us

Digital Forest Technologies is an IT Services Provider in the fast-paced online e-commerce space. We are creating a team of highly skilled individuals in order to provide the highest level of service to our customers in the APAC region, while harnessing the latest technologies and innovative ideas.

Our mission is to provide the most innovative, reliable, and efficient technical services to our customers while supporting an immersive online entertainment experience.

Core Value(核心價值):
1. Proactive(主動積極 ):We take the initiative to make things happen
2. Integrity(誠信):We always do the right thing, not the easy thing.
3. Innovation(創新):Good is never enough. We always seek newer and better ways
4. Enthusiasm(熱忱 ):We tackle all challenges without hesitation, and always maintain a positive outlook.
5. Multi Culture Collaboration(文化融合):We ensure a harmonious working relationship, working together as one global team to achieve a common goal regardless of race, gender, or nationality.


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