2019-08-22Tech » Other

Job Description

• Provide technical support to a large scale of products.
• Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis.
• Log, investigate and track technical issues from clients.
• Closely monitor application events via web-based monitoring system.
• Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident.
• Adhere to incident management KPI's.
• Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly.
• Work closely with other teams to ensure effectivity of resolving incident calls, and effective communication with other teams.
• Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems.
• Document technical articles and problem resolution steps in company knowledge base system.
• Identify and develop ideas to enhance tools, process, training, techniques etc.
• Work diligently and responsibly on all live environments.
• Provide excellent services to both internal and external parties in a timely manner.
• Standby or On call is required for this job position


-Skills, qualifications and experience
-Relevant Degree or post-secondary education (Ex. BSc IT / IS).
-Basic understanding of Network infrastructure, IT system monitoring tools and service management concepts.
-Microsoft Certified IT Professional (MCITP 2008) and/or Microsoft Certified Solutions Expert (MCSE 2012).
-Any modules or certification covering Microsoft SQL 2008 / 2012 / 2014.
-Experience with mobile app / API / IIS / MS SQL.
-ITIL V3 certification would be a beneficial.



About us

Digital Forest Technologies is an IT Services Provider in the fast-paced online e-commerce space. We are creating a team of highly skilled individuals in order to provide the highest level of service to our customers in the APAC region, while harnessing the latest technologies and innovative ideas.

Our mission is to provide the most innovative, reliable, and efficient technical services to our customers while supporting an immersive online entertainment experience.

Core Value(核心價值):
1. Proactive(主動積極 ):We take the initiative to make things happen
2. Integrity(誠信):We always do the right thing, not the easy thing.
3. Innovation(創新):Good is never enough. We always seek newer and better ways
4. Enthusiasm(熱忱 ):We tackle all challenges without hesitation, and always maintain a positive outlook.
5. Multi Culture Collaboration(文化融合):We ensure a harmonious working relationship, working together as one global team to achieve a common goal regardless of race, gender, or nationality.


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