客戶成功經理 Customer Success Manager (Key Account Management)

Job Description

【WHO WE ARE】

Ready for your next challenge? Believe in working smart, and want to have fun doing it? Ematic

Solutions might just be the place for you!

We’re a SaaS provider offering a Digital Marketing Intelligence Space that helps digital marketers nimbly

build and deploy sophisticated and high-ROI digital marketing programs. Our goal is to make the digital

marketer, smarter!

We’re a global team of 120 (and growing!) experts, developers, metric-obsessed marketers and data nerds

who believe that Artificial Intelligence can take digital marketing where it has never been before. At

lunch we find ourselves talking shop, and actually enjoying it. We’re a nimble, flexible and fun group,

where your good ideas can make a difference!

我們的客戶成功團隊絕對是團隊不可或缺的一部分,他們專注於與客戶溝通、協調,使客戶更好地使用Ematic的產品,並提供客戶最優化的產品體驗!

想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸!我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野! 加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入!


【YOUR DAY MIGHT INCLUDE】

  • Work with the customer success team to drive strategic planning and prioritization

  • Collaborate internally with Customer Success, Growth, Sales, and the Business Units and external parties/stakeholders

  • Assist in building strategy and analyst around customers’ purchase behaviour to maximize

    opportunities.

  • Identify, research, and generate highly qualified leads against the company's Ideal Customer Profile


  • 【WHY YOU NEED TO JOIN US】

  • All the perks that comes along with working in a startup and we pay competitively

  • Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants

    to unlock the best version of you

  • Work with a diverse team of smart people who are also fun after work

  • Collaborate with a multi-national team across APAC

  • Opportunity to travel for better exposure across our operating markets 

Requirements

-Preferably final year students or fresh graduates majoring in Business /Marketing /Communication Degree. Master’s graduate is encouraged to apply -Full time required with at least 6-month period -Previous internship experience in a Saas company focusing on Customer Success or account management, business development, or strategy consulting is a plus -Ability to prioritize, multi-task, and perform effectively under pressure -Passionate in digital marketing and technology, and have the motivation and are eagerness to learn and thrive in a collaborative environment -Have impeccable written and verbal communication skills, both in English and local language -Are analytical and strong problem solving skills to synthesize data into clear insights for customers -Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you 【必備條件】 ✔️在客戶關係管理方面有1年以上的工作經驗,或相關的求學、實習經歷具有分析能力,針對客戶的需求與問題需以細心、積極與負責的態度應對 ✔️英語、韓語精通(聽說讀寫) ✔️擁有一顆熱愛學習並樂意迎接挑戰的心! ✔️具備高度適應力:能有效率地處理多樣任務、並快速適應各種狀況 ✔️具備分析能力:針對客戶的需求與問題需以細心、積極與負責的態度應對 ✔️渴望學習,主動接受挑戰,富有創業家的精神並且願意盡力付諸實行! 【加分條件】 ✔️操作過 MailChimp/ FB AD Manager/ FB Analytics/ Google Analytics (以上任一) #BENEFITS: ✨優渥薪資(富有彈性!可依能力與工作時間另作討論) ✨帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子 ✨時不時的Happy Hour機會,讓你喝酒舒壓充電,和世界各地的同事的同事交朋友!

Location

台北台灣

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Nelson Chang
Ematic Solutions Inc.
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