客戶成功經理 Jr. Customer Success Manager (Key Account Management)

Ematic Solutions Inc.

Job Description

WHO WE ARE   

Ready for your next career move in digital marketing and AI? Believe in working smart, and want to have fun doing it? Ematic Solutions might just be the place for you!

We offer a Digital Cross-Channel Intelligence SaaS focused in maximum growth and ROI with predictable measurable results. Our goal is to make the digital marketer, smarter!

We’re a global team specialized in cross channel communication and in-channel optimization, techies, metric-obsessed marketers and data nerds who believe that AI can take digital marketing to where it has never been before. During lunch, we find ourselves talking shop, and actually enjoying it. We’re a flexible and fun team, where your good ideas can make an impact!    

YOUR DAY MIGHT INCLUDE

  • On-boarding and partnering with our customers, to ensure that they’re up and running on our platform and setup for success.
  • Establish and maintain relationships with key decision makers within assigned accounts.
  • Continually providing strategic advice and guidance, responding to customer questions in a timely manner to ensure customers are achieving their business goals.
  • Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
  • Contribute to feedback to Engineering Services team on product improvements to enhance customer engagement based upon their experiences.
  • Document troubleshooting and problem resolution steps.

WHY YOU NEED TO JOIN US

  • All the perks that comes along with working in a startup and we pay competitively
  • Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you
  • Work with a diverse team of smart people who are also fun after work
  • Collaborate with a multi-national team across APAC
  • Opportunity to travel for better exposure across our operating markets 

Requirements

JOIN OUR TEAM IF YOU -懂得利用數據幫助各產業客戶做行銷策略,結合企業內外部數據表現(如: Google Analytics) 進行決策分析,幫助客戶達到企業業績目標。 -協助顧客整合、設置並教學我們的軟體服務 -積極地協助客戶利用Ematic執行正確的行銷策略,定期為客戶健診,為客戶帶來更大的效益 -與團隊中的策略分析師、工程師、設計師甚至是其他部門密切合作,提供穩定的行銷策略服務 -需要藉由與顧客保持良好與信任的關係,以達到顧客續留。你就是最關鍵的人物! 條件要求: -在客戶關係管理方面有1年以上的工作經驗,或相關的求學、實習經歷具有分析能力,針對客戶的需求與問題需以細心、積極與負責的態度應對 -流利的中英文書寫及口說能力 -【加分條件】操作過 MailChimp/ FB AD Manager/ FB Analytics/ Google Analytics (以上任一) -擁有一顆熱愛學習並樂意迎接挑戰的心! -具備高度適應力:能有效率地處理多樣任務、並快速適應各種狀況 -具備分析能力:針對客戶的需求與問題需以細心、積極與負責的態度應對 -渴望學習,主動接受挑戰,富有創業家的精神並且願意盡力付諸實行! 公司福利: -優渥薪資(富有彈性!可依能力與工作時間另作討論) -帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子 -時不時的Happy Hour機會,讓你喝酒舒壓充電,和世界各地的同事的同事交朋友! 應徵方式:事不宜遲,趕緊行動! #你需要準備 -中英文履歷 (履歷格式:Apply Ematic_TW_Name_Job Name) #應徵管道 -透過Cake Resume直接投遞 - Have 0-2 years in Customer Success and campaign management. Fresh graduates are welcome to apply. - Ability to prioritize, multi-task, and perform effectively under pressure - Passionate in digital marketing and technology, and have the motivation and are eagerness to learn and thrive in a collaborative environment - Have impeccable written and verbal communication skills, both in English and Mandarin. Fluent in Korean, Cantonese and Japanese is an added plus. - Are analytical and strong problem solving skills to synthesize data into clear insights for customers - Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you

Location

台北

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Ematic Solutions Inc.

10058 台灣台北市中正區市民大道三段2號10F

About us

Ematic Solutions是一家新加坡外商新創公司,我們致力於透過AI數據分析系統提供客戶最佳化的Digital Marketing效益(包含各種channel,如Email, Facebook, Web等)。 我們的辦公室遍佈全亞洲、合作的客戶也跨足各地區及產業,包含蝦皮,Grab,Sephora,迪卡儂,麥當勞,Accupass等等,擁有跨領域的視野,而我們的工程師團隊則非常善於與營銷團隊協作,提供客戶最優化的產品體驗! 另外,我們的客戶成功團隊也絕對是團隊不可或缺的一部分,他們專注於與客戶溝通、協調,使客戶更好地使用Ematic的產品,並提供客戶最優化的產品體驗! 想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸! 已經具有工作經驗、對產業有基本認識了嗎?我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野! 加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入! Ematic Solutions is a Singapore-headquartered Software as a Service (SaaS) company, offering cloud-based solutions that help digital marketers efficiently build and deploy sophisticated, high-return on investment (ROI) marketing programs.

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Nelson Chang
Ematic Solutions Inc.
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