資深客戶成功經理 Senior Customer Success Manager

Ematic Solutions Inc.

Ematic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photo

Job Description

【 WHO WE ARE 】


Ready for your next career move in digital marketing and AI? Believe in working smart, and

want to have fun doing it? Ematic Solutions might just be the place for you!

We offer a Digital Cross-Channel Intelligence SaaS focused in maximum growth and ROI with

predictable measurable results. Our goal is to make the digital marketer, smarter!

We’re a global team specialized in cross channel communication and in-channel optimization,

techies, metric-obsessed marketers and data nerds who believe that AI can take digital

marketing to where it has never been before. During lunch, we find ourselves talking shop, and

actually enjoying it. We’re a flexible and fun team, where your good ideas can make an impact!

YOUR DAY MIGHT INCLUDE

● Driving & managing customer success activities + outcomes in the Taiwan market
● Defining and optimizing the customer lifecycle
● Measuring the effectiveness of customer success
● Leading a world-class customer success team, using data to drive success
● Enhancing effectiveness and efficiency through technology
● Developing and delivering quarterly success review
● Establishing the company’s definitions and goals for customer growth
● Branding and marketing Ematic to wider coverage
● Identifying opportunities for continuous improvement and learn from best practices in the industry

#BENEFITS:
✨彈性上下班、無上限年假、不扣薪病假事假
✨帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子
✨時不時的Happy Hour機會,讓你喝酒舒壓充電,和世界各地的同事的同事交朋友!

Requirements

JOIN OUR TEAM IF YOU ● 3-5 years of Account Management OR Sales / Business Development at a Software/SaaS company OR Digital Marketing Agency ● At least 2 years of management experience in leading a team ● Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies ● Experience leading teams that consist of multi levels of management ● Excellent data analytical abilities (able to work with numbers, draw analysis) ● Excellent organization, project management, time management, and communication + collaboration skills ● Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience ● Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment ● Strong understanding of business processes and their implementation into enterprise applications ● Willingness to 'roll up one's sleeves' and assist wherever needed ● Developed successful long-term strategic relationships with key accounts.

Salary

35K ~ 50K TWD/month

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Ematic Solutions Inc.

台北市松山區民生東路三段156號9F

About us

Ematic Solutions是一家新加坡外商新創公司,我們致力於透過AI數據分析系統提供客戶最佳化的Digital Marketing效益(包含各種channel,如Email, Facebook, Web等)。 我們的辦公室遍佈全亞洲、合作的客戶也跨足各地區及產業,包含蝦皮,Grab,Sephora,迪卡儂,麥當勞,Accupass等等,擁有跨領域的視野,而我們的工程師團隊則非常善於與營銷團隊協作,提供客戶最優化的產品體驗! 另外,我們的客戶成功團隊也絕對是團隊不可或缺的一部分,他們專注於與客戶溝通、協調,使客戶更好地使用Ematic的產品,並提供客戶最優化的產品體驗! 想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸! 已經具有工作經驗、對產業有基本認識了嗎?我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野! 加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入! Ematic Solutions is a Singapore-headquartered Software as a Service (SaaS) company, offering cloud-based solutions that help digital marketers efficiently build and deploy sophisticated, high-return on investment (ROI) marketing programs. 來看看我們的Blog 吧!:https://medium.com/%E8%AD%AF%E7%A2%BC%E9%81%9E-ematic-solutions

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Team

Ematic Solutions Inc.
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gina0322s
MerikChen
Aisyah Ismail
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