客戶成功經理 Customer Success Manager (AM)

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Job Description

YOUR DAY MIGHT INCLUDE

  • On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and setup for success.
  • Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios
  • Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
  • Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
  • Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
  • Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities
  • Document troubleshooting and problem resolution steps.
  • Focus on customer retention activities as part of the countries portfolio growth focus
  • Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
  • Driving & managing customer success activities + outcomes in the Taiwan market
  • Defining and optimizing the customer lifecycle
  • Establishing the company’s definitions and goals for customer growth
  • Identifying opportunities for continuous improvement and learn from best practices in the industry

#WHY YOU NEED TO JOIN US:

✨年假優於勞基法:Ematic的年假無上限!而且加入第一天即享有年假!
✨休假制度富有彈性:感冒不舒服可選擇遠端上班,遇補班則不補班!
✨良好升遷管道:可依能力、工作內容討論工作時間與薪資。
✨新創團隊的環境:帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子。不定期的團隊Game Night,一起打電動、密室逃脫、雷射槍戰舒壓!
✨喝酒喝不停:公司內定期舉行Happy Hour,讓你喝啤酒喝到飽,和整個電子商務產業的同行交朋友!
All the perks that come along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
Be part of a fast-growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
Work with a diverse team of smart people who are also fun after work.
Opportunities to learn directly from our excellent leadership team.
Collaborate with a multi-national team across APAC.
Opportunity to travel for better exposure across our operating markets.

Requirements

JOIN OUR TEAM IF YOU

  • Have 3-5 years of Account Management OR Sales / Business Development at a Software/SaaS company, Marketing Tech company OR Digital Marketing Agency.
  • At least 2 years of management experience in leading a team.
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies
  • Excellent data analytical abilities (able to work with numbers, draw analysis)
  • Excellent organization, project management, time management, and communication + collaboration skills
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start- up environment
  • Strong understanding of business processes/acumen and their implementation into enterprise applications
  • Have a good knowledge and exposure on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office.

Ematic Solutions Inc.

台北市信義區基隆路一段 206 號 17 樓

About us

Ematic Solutions 是一間來自新加坡的軟體新創公司,致力於行銷相關科技的推廣與發展。在台灣,Ematic協助數以百計的客戶優化其行銷策略,我們是行銷優化工具與平台(MarTech)的專家,瞭解海內外各種行銷工具的特性,與全球數種行銷平台合作,提供客戶各種行銷工具的產品組合。開發出適合客戶行銷行為的工具,進一步協助行銷人員達到行銷活動目的。

Ematic Solutions 的規模與業務量成長速度穩定,並且持續增加漲幅。我們既有的產品受到許多客戶的歡迎,我們的客戶橫跨多產業, Sephora、W Hotel、Grab、KKDAY、AirAsia 皆與 Ematic密切合作。我們的辦公室遍佈全亞洲、合作的客戶也跨足各地區及產業,擁有跨領域的視野,而我們的工程師團隊則非常善於與營銷團隊協作,提供客戶最優化的產品體驗。

另外,我們的客戶成功團隊也絕對是團隊不可或缺的一部分,他們專注於與客戶溝通、協調,使客戶更好地使用Ematic的產品,並提供客戶最優化的產品體驗!

想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸。已經具有工作經驗、對產業有基本認識了嗎?我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野!

加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入!

瞭解我們的產品:

https://www.ematicsolutions.com/

https://www.ematiclabs.com/

來看看我們的Blog 吧!:https://medium.com/%E8%AD%AF%E7%A2%BC%E9%81%9E-ematic-solutions

Team

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gina0322s
Aisyah Ismail
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Sara Chen
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