YOUR DAY MIGHT INCLUDE

• On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and setup for success.
• Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios
• Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
• Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
• Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
• Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities
• Document troubleshooting and problem resolution steps.
• Focus on customer retention activities as part of the countries portfolio growth focus
• Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
• Driving & managing customer success activities + outcomes in the Taiwan market
• Defining and optimizing the customer lifecycle
• Establishing the company’s definitions and goals for customer growth
• Identifying opportunities for continuous improvement and learn from best practices in the industry

#WHY YOU NEED TO JOIN US:

✨年假優於勞基法：Ematic的年假無上限！而且加入第一天即享有年假！
✨休假制度富有彈性：感冒不舒服可選擇遠端上班，遇補班則不補班！
✨良好升遷管道：可依能力、工作內容討論工作時間與薪資。
✨新創團隊的環境：帶你認識新創世界的夥伴們，拓展人脈、並成為新創界的一份子。不定期的團隊Game Night，一起打電動、密室逃脫、雷射槍戰舒壓！
✨喝酒喝不停：公司內定期舉行Happy Hour，讓你喝啤酒喝到飽，和整個電子商務產業的同行交朋友！
✨All the perks that come along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
✨Be part of a fast-growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
✨Work with a diverse team of smart people who are also fun after work.
✨Opportunities to learn directly from our excellent leadership team.
✨Collaborate with a multi-national team across APAC.
✨Opportunity to travel for better exposure across our operating markets.