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客戶成功經理 Jr. Client / Customer Success Manager

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Updated about 1 month ago

Job Description

Please take a look at our website
https://www.ematicsolutions.com/tw/


YOUR DAY MIGHT INCLUDE

  • On-boarding and partnering with our clients, to ensure that they’re up and running with their services of choice and setup for success.
  • Coordinate with client to gather the requirements for their marketing campaigns release (including EDM, Ads campaigns etc.), review and schedule.
  • Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B clients/portfolios.
  • Maintaining a consistent response and communication and ensuring client’s expectations are well managed.
  • Liaise with the Solution Engineer team for troubleshooting and problem resolutions, including escalations, documentations, post-mortem process.
  • Identify client’s growth opportunities throughout the contract period and create and execute renewal/retention strategies.
  • Work together with our Growth and Consultant team to identify upsell & cross sell opportunities.

Please provide English CV 應徵請提供英文履歷


#WHY YOU NEED TO JOIN US:

✨年假優於勞基法:Ematic的年假無上限!而且加入第一天即享有年假!
✨休假制度富有彈性:感冒不舒服可選擇遠端上班,遇補班則不補班!
✨獨特的加薪制度及良好升遷管道:重視同仁職涯規劃,定期與主管1對1談話,訂定未來職涯發展及公司未來方向!
✨新創團隊的環境:帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子。
✨喝酒喝不停:公司內定期舉行Happy Hour,讓你喝啤酒喝到飽,和整個電子商務產業的同行交朋友!
The opportunity to be exposed, grow your knowledge in a broad base of Digital Marketing.
All the perks that come along with working in a startup, client-side and we pay competitively with an attractive, long-term compensation model.
Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
Work with a diverse team of smart people who are also fun after work.
Collaborate with a multi-national team across APAC.
Opportunity to travel for better exposure across our operating markets.

    Requirements

    #JOIN US IF YOU:

    • Have 0-2 years in Customer Success, Client Services and/or Digital Marketing experience related.
    • Keen interest in learning a broad base of digital marketing including Analytics, Content Marketing, CRM, CRO, Ecommerce, Performance Marketing and SEO.
    • Have impeccable written and verbal communication skills, both in English and Chinese, able to convey difficult concepts to the clients, and have good negotiation skills.
    • Detail-oriented and highly organized; ability to prioritize, multi-task, and perform tasks effectively under pressure with a systematic approach.
    • Have analytical and strong problem solving skills to synthesize data into clear insights for clients.
    • A good team player and aims to continue improving with the team and also able to work within and cross departments
    • A fast and continuous learner, especially in this fast changing data & technology driven environment.
    • Proficiency in Google Sheet & MS Excel
    • Basic knowledge of Digital Marketing channels (i.e Google/Facebook) or Digital Marketing Tools (i.e Email Platforms, CRM, CDP, Google Analytics) are plus.
    • 若你是社會新鮮人但擁有一顆充滿好奇及勇於學習的心,別猶豫了趕快來應徵吧!

    #CRM #AM #DigitalMarketing #SaaS #MarTech

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    3
    No requirement for relevant working experience
    420K ~ 564K TWD / year
    Optional Remote Work
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    About us

    Ematic Solutions is a marketing and technology consultancy that helps B2C companies build a fully integrated, high-ROI digital ecosystem. We are a team of digital marketers, engineers, designers, copywriters, operation specialists and customer success practitioners spread across the world.

    We are both professional and fun to work with. At Ematic, you are immersed in a flat and open culture. We support every colleague to achieve their long-term growth through work and create opportunities for you to interact with colleagues from different countries and cultures. We don’t just grow as a business, we grow as individuals together. Join us to build an exciting career.

    Ematic Solutions 是一家行銷和科技整合的諮詢顧問公司,主要幫助 B2C 公司打造完整集成的、高 ROI 的數位行銷生態系統。我們的團隊由遍佈全球的數位行銷人員、工程師、設計師、撰寫文案專家、營運專員以及客戶經理組成。

    我們是個專業又有趣的工作夥伴!在 Ematic,你將沉浸在一個扁平和開放式的文化。我們支持每一位同事從工作中達成他們的成長和期望,並為你創建與來自不同國家和文化同事互動的機會。我們不只重視企業成長,我們更尊重每位員工的獨特性一同成長茁壯。現在就加入我們,讓我們一同打造令人振奮的 Martech 職涯!



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