客戶成功經理 Jr. Customer Success Manager (AM)

Ematic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photo

Job Description

YOUR DAY MIGHT INCLUDE

  • On-boarding and partnering with our customers, to ensure that they’re up and running with their platform of choice and set up for success.
  • Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios
  • Maintaining a consistent response and communication and ensuring customer’s expectations are well managed.
  • Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
  • Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
  • Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities
  • Document troubleshooting and problem resolution steps.
  • Focus on customer retention activities as part of the countries portfolio growth focus
  • Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
  • Driving & managing customer success activities + outcomes in the Taiwan market
  • Defining and optimizing the customer lifecycle
  • Establishing the company’s definitions and goals for customer growth
  • Identifying opportunities for continuous improvement and learn from best practices in the industry
#你的任務:
  • 懂得利用數據幫助各產業客戶做行銷策略,結合企業內外部數據表現(如: Google Analytics) 進行決策分析,幫助客戶達到企業業績目標。
  • 協助顧客整合、設置並教學使用我們的產品與服務
  • 積極地協助客戶利用 Ematic 的產品與服務,執行正確的行銷策略(EDM 內容&相關行銷文案發想)。
  • 定期健診客戶的表現,按照客戶使用 Ematic 服務之數據,建議適合該客戶的Ematic 服務/產品,為客戶帶來更大的效益。
  • 與團隊中的策略分析師、工程師、設計師甚至是其他部門密切合作,提供穩定的行銷策略服務給客戶。
  • 協助客戶優化行銷策略、或是協助客戶規劃長期且永續性的顧客使用體驗,使其生命週期更長久。
  • 主動為客戶發現問題,提供客戶解決的方案,並在客戶能力所及的範圍內教學,預防下一次的狀況發生。或是提供優化的建議,讓雙方的合作更順暢且更有效率。
  • 隨時掌握客戶近期的目標與未來的發展方向,替客戶尋找適合的數據行銷工具/平台,或是建議客戶用哪些 Ematic 提供的服務與產品來達到目標。
  • 需要藉由與顧客保持良好與信任的關係,以達到顧客續留。你就是最關鍵的人物!
#WHY YOU NeED TO JOIN US:

✨年假優於勞基法:Ematic的年假無上限!而且加入第一天即享有年假!
✨休假制度富有彈性:感冒不舒服可選擇遠端上班,遇補班則不補班!
✨良好升遷管道:可依能力、工作內容討論工作時間與薪資。
✨新創團隊的環境:帶你認識新創世界的夥伴們,拓展人脈、並成為新創界的一份子。不定期的團隊Game Night,一起打電動、密室逃脫、雷射槍戰舒壓!
✨喝酒喝不停:公司內定期舉行Happy Hour,讓你喝啤酒喝到飽,和整個電子商務產業的同行交朋友!
All the perks that come along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
Work with a diverse team of smart people who are also fun after work.
Opportunities to learn directly from our excellent leadership team.
Collaborate with a multi-national team across APAC.
Opportunity to travel for better exposure across our operating markets.

Requirements

#JOIN US IF YOU:
  •  Have 1-2 years in Customer Success and/or Digital Marketing experience, with a keen interest in different marketing technology platforms.
  • Have analytical and strong problem solving skills to synthesize data into clear insights for customers.
  • A fast and continuous learner, especially in this fast-changing technology-driven environment
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Have impeccable written and verbal communication skills, both in English and Taiwanese
  • Strong characters and attitude who are:
    •  Detail orientated and highly organized
    • Has good communication skills - Able to convey difficult concepts to the customers and have, good negotiation skills.
    • A good team player and aims to continue improving with the team and also able to work within and cross departments
    • A fast learner, able to adapt to change quickly and able to align with business direction
  • Basic knowledge on Email Marketing tools/platforms / Digital Marketing Tools / Data analytics, Microsoft office
  • 若你是社會新鮮人但擁有一顆充滿好奇及勇於學習的心,別猶豫了趕快來應徵吧!

#CRM #AM #DigitalMarketing #SaaS #MarTech

    Ematic Solutions Inc.

    台北市信義區基隆路一段 206 號 17 樓

    About us

    Ematic Solutions 是一間來自新加坡的軟體新創公司,致力於行銷相關科技的推廣與發展。在台灣,Ematic協助數以百計的客戶優化其行銷策略,我們是行銷優化工具與平台(MarTech)的專家,瞭解海內外各種行銷工具的特性,與全球數種行銷平台合作,提供客戶各種行銷工具的產品組合。開發出適合客戶行銷行為的工具,進一步協助行銷人員達到行銷活動目的。

    Ematic Solutions 的規模與業務量成長速度穩定,並且持續增加漲幅。我們既有的產品受到許多客戶的歡迎,我們的客戶橫跨多產業, Sephora、W Hotel、Grab、KKDAY、AirAsia 皆與 Ematic密切合作。我們的辦公室遍佈全亞洲、合作的客戶也跨足各地區及產業,擁有跨領域的視野,而我們的工程師團隊則非常善於與營銷團隊協作,提供客戶最優化的產品體驗。

    另外,我們的客戶成功團隊也絕對是團隊不可或缺的一部分,他們專注於與客戶溝通、協調,使客戶更好地使用Ematic的產品,並提供客戶最優化的產品體驗!

    想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸。已經具有工作經驗、對產業有基本認識了嗎?我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野!

    加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入!

    瞭解我們的產品:

    https://www.ematicsolutions.com/

    https://www.ematiclabs.com/

    來看看我們的Blog 吧!:https://medium.com/%E8%AD%AF%E7%A2%BC%E9%81%9E-ematic-solutions

    Team

    Default avatar
    gina0322s
    Aisyah Ismail
    Default avatar
    Sara Chen
    Default avatar

    Similar Jobs

    Campaign Analyst

    Appier 沛星互動科技
    Full-timeEntry level500K ~ 700K TWD/yearUpdated over 1 year ago

    CakeResume Job Search

    Tens of thousands of jobs listings. Salary transparency. Accurate and instant search experience.

    Other Popular Jobs at Ematic Solutions Inc.

    MarTech 應用工程師 (Implementation Engineer)

    Full-timeEntry level500K ~ 1.5M TWD/yearUpdated 2 days ago

    客戶成功經理 Customer Success Manager (AM)

    Full-timeMid-Senior level420K ~ 1.2M TWD/yearUpdated 2 days ago

    資深業務 Senior Sales

    Full-timeMid-Senior level420K ~ 1.2M TWD/yearUpdated about 2 months ago