Jr. Customer Success Operations 客戶成功經理 (營運)

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Job Description

#YOUR DAY MIGHT INCLUDE
  • Provide onboarding support to new customers using automated onboarding process
  • Timely execution of requests (Customer or technical) from the customer success team
  • Maintain the cleanliness of the pipeline of opportunities and growth for the Customer Success team within the local market
  • Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
  • Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
    • Work with cross functional team on ad-hoc projects for anything customer related.
    • Document troubleshooting and problem resolution steps.
    • Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
    • Driving & managing customer success activities + outcomes in the Taiwan market
    • Establishing the company’s definitions and goals for customer growth
    • Identifying opportunities for continuous improvement and learn from best practices in the industry

    Requirements

    JOIN OUR TEAM IF YOU
    • Have 0-2 years of working experience with a Bachelor’s degree in Digital Marketing, International Business or equivalent. 
    • Have >1 year Customer support experience. Fresh graduates with internship experience with customer support are welcomed to apply.
    • Have impeccable written and verbal communication skills in English and local languages
    • Have advanced Microsoft Office skills (Excel is a must!)
    • Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time. 
    • Are committed to excellence, and self improvement
    • Obsessed about Digital Marketing, Martech and Customer Success with a strong application/integration background as well as previous experience managing customer’s escalations.
    • 如果你只符合其中幾項,沒關係!只要你充滿好奇及熱血學習的心,不要猶豫!歡迎投遞!

    • #CRM #AM #DigitalMarketing #SaaS #MarTech

    Please provide English CV 應徵請提供英文履歷

    Personal Invitation Link

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    Ematic Solutions Inc.

    台北市松山區南京東路三段287號6樓

    About us

    Ematic Solutions 是一間來自新加坡的軟體新創公司,致力於行銷相關科技的推廣與發展。在台灣,Ematic協助數以百計的客戶優化其行銷策略,我們是行銷優化工具與平台(MarTech)的專家,瞭解海內外各種行銷工具的特性,與全球數種行銷平台合作,提供客戶各種行銷工具的產品組合。開發出適合客戶行銷行為的工具,進一步協助行銷人員達到行銷活動目的。

    Ematic Solutions 的規模與業務量成長速度穩定,並且持續增加漲幅。我們既有的產品受到許多客戶的歡迎,我們的客戶橫跨多產業, Sephora、W Hotel、Grab、KKDAY、AirAsia 皆與 Ematic密切合作。我們的辦公室遍佈全亞洲、合作的客戶也跨足各地區及產業,擁有跨領域的視野,而我們的工程師團隊則非常善於與營銷團隊協作,提供客戶最優化的產品體驗。

    另外,我們的客戶成功團隊也絕對是團隊不可或缺的一部分,他們專注於與客戶溝通、協調,使客戶更好地使用Ematic的產品,並提供客戶最優化的產品體驗!

    想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸。已經具有工作經驗、對產業有基本認識了嗎?我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野!

    加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入!

    瞭解我們的產品:

    https://www.ematicsolutions.com/

    https://www.ematiclabs.com/

    來看看我們的Blog 吧!:https://medium.com/%E8%AD%AF%E7%A2%BC%E9%81%9E-ematic-solutions

    Team

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    gina0322s
    Aisyah Ismail
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    Sara Chen
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