Please take a look at our website

https://www.ematicsolutions.com/tw/

#YOUR DAY MIGHT INCLUDE

• Provide onboarding support to new customers using automated onboarding process
• Timely execution of requests (Customer or technical) from the customer success team
• Maintain the cleanliness of the pipeline of opportunities and growth for the Customer Success team within the local market
• Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
• Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
• Work with cross functional team on ad-hoc projects for anything customer related.
• Document troubleshooting and problem resolution steps.
• Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes and concepts.
• Driving & managing customer success activities + outcomes in the Taiwan market
• Establishing the company’s definitions and goals for customer growth
• Identifying opportunities for continuous improvement and learn from best practices in the industry

JOIN OUR TEAM IF YOU

• Have 0-2 years of working experience with a Bachelor’s degree in Digital Marketing, International Business or equivalent. 
• Have >1 year Customer support experience. Fresh graduates with internship experience with customer support are welcomed to apply.
• Have impeccable written and verbal communication skills in English and local languages
• Have advanced Microsoft Office skills (Excel is a must!)
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time. 
• Are committed to excellence, and self improvement
• Obsessed about Digital Marketing, Martech and Customer Success with a strong application/integration background as well as previous experience managing customer’s escalations.
• 如果你只符合其中幾項，沒關係！只要你充滿好奇及熱血學習的心，不要猶豫！歡迎投遞！
  
  
#CRM #AM #DigitalMarketing #SaaS #MarTech

Please provide English CV 應徵請提供英文履歷