應用工程師 / Solutions Engineer

Ematic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photoEmatic Solutions  Inc. work environment photo

Job Description

#工作內容

針對客戶或者公司內部的需求,應用數據與機器學習的概念與理論,協助設計解決方案,解決客戶行銷人員面臨到的問題。

協助設置Ematic Solutions軟體服務與串接,與客戶開發團隊直接互動溝通,處理故障排除與產品需求回測,藉此不斷精進自己,了解最新的程式技術應用。

同時頻繁地與團隊內的行銷策略分析師、設計師、產品經理與海外團隊等其他部門密切合作協助解決客戶問題。協助客戶導入 Ematic 旗下產品、並可以與來自各種產業的客戶討論、建議產品使用情境,增進自己的應用能力。

我們認為工程師最有價值的貢獻在於,能夠創造出解決問題的工具。若你發現在公司內部的每日工作範圍內,有需要開發新的應用工具給公司同仁使用,使得團隊在工作上更有效率、更便捷,我們都非常歡迎!因此有非常多 支線任務可以執行,讓你工作不無聊,上班超有挑戰!

Requirements

    JOIN OUR TEAM IF YOU

      • Have 0-2 years of working experience with a Bachelor’s degree or equivalent
      • Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
      • Have impeccable written and verbal communication skills in both English and local language
      • Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
      • Basic understanding and knowledge in Rest API.
      • Basic programming language such as PHP, Javascript, CSS, SQL, HTML
      • Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment for long periods of time.
      • Are committed to excellence, and self-improvement
      • Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
      • Have a strong Interest in problem-solving translated from data

    YOUR DAY MIGHT INCLUDE

      • Provide onboarding support to new customers by following the established SOP’s
      • Timely execution of requests (Customer or technical) from the customer success team
      • Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
      • Work with cross-functional team on ad-hoc projects for anything customer related
      • On-going daily support for existing customer focused on retention and growth
    Please provide English CV 應徵請提供英文履歷


    #加分條件


    ✔️有Google Tag Manager 或 Google analytics 使用經驗
    ✔️對 Facebook Pixel 有使用 / 串接的經驗
    ✔️有Git / PHP 經驗
    ✔️具備高度適應力:能有效率地處理多樣任務、並快速適應各種狀況
    ✔️具備分析能力:針對客戶的需求與問題需以細心、積極與負責的態度應對
    ✔️渴望學習,主動接受挑戰,富有創業家的精神並且願意盡力付諸實行。
    ✔️具備高度適應力,能有效率地處理多樣任務,並快速適應各種狀況。
    ✔️喜歡協助團隊解決問題也能獨立思考執行。
    ✔️具備解決問題的能力與執行力,面對各種需求與問題,都有細心、積極與負責的態度應對。
    ✔️能夠使用或熟稔以下其一,越多越加分:Symfony / HTML / CSS / RESTful API / Javascript / PHP / MySQL。


      #DigitalMarketing #SaaS #MarTech

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    Ematic Solutions Inc.

    台北市松山區南京東路三段287號6樓

    About us

    Ematic Solutions 是一間來自新加坡的軟體新創公司,致力於行銷相關科技的推廣與發展。在台灣,Ematic協助數以百計的客戶優化其行銷策略,我們是行銷優化工具與平台(MarTech)的專家,瞭解海內外各種行銷工具的特性,與全球數種行銷平台合作,提供客戶各種行銷工具的產品組合。開發出適合客戶行銷行為的工具,進一步協助行銷人員達到行銷活動目的。

    Ematic Solutions 的規模與業務量成長速度穩定,並且持續增加漲幅。我們既有的產品受到許多客戶的歡迎,我們的客戶橫跨多產業, Sephora、W Hotel、Grab、KKDAY、AirAsia 皆與 Ematic密切合作。我們的辦公室遍佈全亞洲、合作的客戶也跨足各地區及產業,擁有跨領域的視野,而我們的工程師團隊則非常善於與營銷團隊協作,提供客戶最優化的產品體驗。

    另外,我們的客戶成功團隊也絕對是團隊不可或缺的一部分,他們專注於與客戶溝通、協調,使客戶更好地使用Ematic的產品,並提供客戶最優化的產品體驗!

    想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸。已經具有工作經驗、對產業有基本認識了嗎?我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野!

    加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入!

    瞭解我們的產品:

    https://www.ematicsolutions.com/

    https://www.ematiclabs.com/

    來看看我們的Blog 吧!:https://medium.com/%E8%AD%AF%E7%A2%BC%E9%81%9E-ematic-solutions

    Team

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    gina0322s
    Aisyah Ismail
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    Sara Chen
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