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Senior CRM Consultant

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Updated 24 days ago

Job Description

What You Will Do

  • Develop and consult customers on a Marketing Strategy that is aligned with the customer requirements & KPI's AND Ematic's offerings
  • You will represent, sell, and continue to develop Ematic's offering together with your peers by communicating, building relationships and gaining insight into customers's current practices and their requirements.
  • Evaluate prospect/customer existing CRM channels including email marketing, push notification, in-app messages, SMS etc.; proactively researching and implementing the latest best practices, strategies, and industry standards of marketing technologies and assist in the integration of additional channels via the marketing automation platforms.
  • Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and sales growth
  • Review & analyze the data reports to generate insights & recommendations for customers business growth.
  • Focus on creating, implementing, and improving performance using cross-channels tactic with the goal of improving customer business growth through marketing technologies.
  • You will be reporting to the country's Growth Team Lead and work closely with the Customer Success team for knowledge sharing and customer performance optimization.

Requirements

Requirements

  • Minimum 3-5 years of experience working with automation tools.
  • Experience in optimizing user experience through cross-channels marketing automation and customer segmentation.
  • Proven experience to create and develop CRM journeys and campaigns
  • Strong knowledge of lead generation, re-engagement, and retention strategies
  • Expertise in translating complex data into actionable insights for stakeholders & customers.
  • Excellent interpersonal, communication with internal and external parties and project management skills, with the ability to prioritise tasks across multiple projects.
  • Strategic mindset & strong business acumen knowledge that can see beyond the day-to-day to help the business achieve long-term customer acquisition and retention goals.
  • Knowledge in some of these marketing technology platform is a plus: Iterable, Segment, Mixpanel, Klaviyo, Salesforce, Emarsys, Moengage, Insider, Mailchimp, etc
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1
3 years of experience required
720K ~ 1M TWD / year
Partial Remote Work
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About us

Ematic Solutions 是一間全方位行銷與科技顧問公司。成立於2013年,總部設立於新加坡,並且有超過 230 位全球數位行銷與科技策略顧問遍佈在各國辦公室,包括新加坡、印尼、馬來西亞、泰國、台灣、香港、菲律賓、越南、波士尼亞(還有更多國家目前持續擴張中!)


致力於各個成長階段的企業與品牌實現數位行銷的成效價值。我們相信,創新科技能革新數位行銷,為行銷團隊開啟全新篇章。
創新及科技是 Ematic Solutions 的核心 DNA。我們的故事在十年前已展開,並且從一個電子報行銷(Email Marketing)專家,轉變、進化,至今已成為深受客戶夥伴們信賴的全方位行銷及科技顧問。

想要加入快節奏、高效率的工作環境,高速精進自己嗎?我們有扁平化、自由歡樂的辦公室文化,天天都能讓你滿載而歸。已經具有工作經驗、對產業有基本認識了嗎?我們可以提供多樣化的工作內容及極具開創性的任務,培養你的跨產業視野!

加入我們,體驗新創公司的自由環境,每一天都能盡情地一展長才,非常適合喜歡挑戰自我的你加入!


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