Description

Faria is a leader in international education systems & services offering an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in 155 countries. Faria’s multi-disciplinary team of over 240 operates globally across nine offices.

We are looking for a Product Manager with strong product leadership and a commitment to product excellence. In this position, you will work within our Global Product Management team coordinating across Design, Engineering & QA, Curriculum Development, and Customer Success teams in order to ship high-quality features and new modules for our customer schools. Through your work, you will develop a deep understanding and insight into the world of international education.

Applicants should be prepared to share an example of previous product development plans and/or specifications from their previous work (edited as necessary to remove any confidential information).

Responsibilities

• Understanding the goals and ‘jobs-to-be-done’ of our customer schools and working across the product development lifecycle to deliver features that will delight them;
• Managing a high-performing product team and coordinating across Design, QA and Engineering teams;
• Exploring areas for process improvement and ensuring a consistent UX and design approach; and

• Driving the Product Roadmap forward and setting priority with stakeholders & business to achieve OKRs;

Requirements

Does this describe you?

• Experience with the full Product development lifecycle from gathering requirements in customer interviews to refining specifications (use cases, user stories, main and alternative flows, etc.) to designing features, coordinating QA and production release;
• Good understanding of SaaS types products and complex web-based software;
• Proven ability to ship ‘complete’ features that address customer ‘jobs-to-be-done’
• Good UX & design sense for Web & Mobile;
• High level of building communication between business stakeholders and team to reach a common understanding of the solution to address the needs;
• Production Experience in a Product Management Team serving a scaled user-base (100k+ users); and
• Fluent verbal and written English for written communication and documentation.

Skills & Competencies

• Overall Responsibility for JIRA project organization and keeping things neat & tidy to support a smooth PM & Developer flow
• Ensuring that QA & Testing is rigorous and thorough
• Effectively coordinating the PM Team <> Developers <> QAs to work well together smoothly
• Ability to manage conflict and high-stakes product releases, urgent customer issues or security incidents

Capabilities & Character

• Proactive Solutions: that balance Customer needs with Code Complexity
• Judgment & Evaluation of Priority: ability to explain the Framework for how Product decisions are made (i.e. not Ad Hoc)
• Enforce “right” processes with discipline (i.e. no Friday night deploys & roll-back)
• Urgency and sequential thinking for process management.

Future Milestones

• Building a Deep Understanding of Systems
• Knowing the Team and areas of specialization among Developers, QA & PMs
• Improving JIRA & Confluence Process & Workflows

Success Metrics

• Shipping Great (Stable) Features to Production that delight Customers
• SLA Resolution for Bugs balanced against Feature Roadmap Delivery
• JIRA Management

Benefits

• Competitive salary and opportunities for career development.
• Professional growth in the international business environment.
• Cozy fully-equipped office in Taipei.
• Friendly atmosphere, office socials and team lunches.
• Paid vacation and stipend for English language classes / gym membership.
• Professional Development budget and unlimited book budget.
• Regular performance reviews.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

INTERESTED APPLICANTS MUST APPLY HERE:

https://faria.bamboohr.com/jobs/view.php?id=154